Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
POSITION / TITLE: Forward Deployed Engineer
LOCATION: SAN MATEO, CA / NYC, NY / ORLANDO, FL / REMOTE US
POSITION SUMMARY:
We are looking for a Forward Deployed Engineer who seamlessly bridges deep technical mastery with elite executive presence to solve complex enterprise problems alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 leadership and technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.
You are a rare hybrid: an exceptional engineer who can effectively & professionally command a room of CIOs, CTOs, and enterprise architects, articulate a compelling vision, and then immediately roll up your sleeves to build the solution. You excel at translating cutting-edge AI capabilities into clear, high-impact business strategies for the C-suite, while maintaining the technical authority to lead deep-dive engineering reviews. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical breakthrough and a masterclass in strategic stakeholder alignment.
RESPONSIBILITIES:
- C-Suite & Enterprise Architect Engagement: Serve as the trusted technical authority and primary advisor to customer CIOs, CTOs, and enterprise architects. Lead high-stakes design reviews, present sophisticated architecture blueprints, and command confidence at the executive table.
- Executive Communication & Technical Translation: Translate complex, ambiguous AI capabilities and multi-system orchestration patterns into clear, value-driven narratives for both deeply technical engineers and non-technical business leaders.
- High-Impact Technical Workshops: Design and facilitate strategic technical workshops, executive briefings, and proof-of-concept demonstrations that de-risk complex AI implementations and align cross-functional stakeholders.
- Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You don't just present architecture diagrams—you build the system.
- Strategic Technical Due Diligence: Partner with executive sales leaders on high-value engagements, bringing immense technical credibility to the table through custom demos, architecture assessments, and strategic risk mitigation.
- Global Stakeholder Alignment: Coordinate across cross-functional, distributed implementation teams and global time zones, ensuring seamless execution, flawless delivery, and consistent alignment with the customer’s executive roadmap.
- Bridge Product & Customer Reality: Synthesize high-level enterprise feedback and real-world deployment insights into actionable product requirements, influencing our long-term platform roadmap.
MUST-HAVE REQUIREMENTS:
- Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture required.
- Executive Interfacing: Significant professional experience working directly with Fortune 500 / Global 2000 customers, with a proven track record of regularly interfacing with and influencing CTOs, CIOs, and infrastructure executives required.
- Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns required.
- AI/ML Expertise: Previous hands-on experience with agent frameworks (Kore.ai Platform, Lang Chain, Lang Graph, AutoGen, Crew AI) or multi-agent orchestration patterns, alongside ML systems (LLMs, conversational AI, or agentic applications) required.
- Enterprise Scale: Deep understanding of scaled enterprise implementations—moving AI solutions from pilot to multi-region, enterprise-wide rollouts (including performance engineering, high availability, and disaster recovery).
- Voice AI & Contact Center Expertise: Deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/WebRTC), and end-to-end voice bot architectures in enterprise environments required.
- Professional experience at top-tier enterprise platform vendors (e.g., Palantir, AWS, Salesforce, ServiceNow, Pega) in high-touch, solutions-facing roles required.
- Travel: currently reside within an hour of a major US airport and willing to travel as business needs required.
- Languages: Fully fluent in English required.
- Executive Presence & Presentation Mastery: Exceptional ability to command a room, handle tough questions from C-suite executives with poise, and articulate the business value of deep technical architectures required.
- The "Builder-Presenter" Hybrid: A unique blend of strong engineering execution and sophisticated communication. You are not just a presenter—you are an engineer who builds what they pitch.
- Strategic Problem Solving: A track record of walking into ambiguous, highly political, or complex corporate environments, establishing technical consensus, and delivering pragmatic solutions required.
- First-Principles Thinking: Ability to question legacy enterprise assumptions, challenge the status quo, and guide customer executives toward innovative, future-proof AI strategies.
EDUCATION QUALIFICATION:
- Bachelor’s degree in Engineering, Computer Science, or a related technical field required.
- Master’s degree or an equivalent depth of technical and business acumen preferred.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $180,000 - $230,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Skills Required
- Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture
- Significant professional experience working directly with large enterprise customers, particularly interfacing with enterprise architects, CTOs, and infrastructure teams
- Hands-on technical proficiency across APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns
- Previous hands-on experience with complex system integrations connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale
- Understanding of scaled enterprise implementations across thousands of users and multiple regions
- Previous hands-on experience with agent frameworks or multi-agent orchestration patterns
- Experience with AI/ML systems, specifically LLMs and conversational or agentic AI applications
- Expertise in Voice AI and customer experience platforms, understanding IVR modernization and telephony integrations
- Background in RAG implementations, prompt engineering, or LLM-based application development
- Previous professional experience at companies like Palantir, AWS, Salesforce, ServiceNow, or Pega in solutions-facing roles
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
-
Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
-
Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
-
Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
