About Orb:
Orb is transforming how modern AI and software companies monetize at scale. We've built the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage. Our developer-first approach powers companies like Vercel, Pinecone, and Replit, delivering real-time billing automation, lightning-fast pricing experiments, and granular revenue analytics.
Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a high-velocity team shipping infrastructure that's defining the future of monetization.
We work in office 3 days/week in downtown San Francisco. Our values, customer centricity, minutes matter, run with it, and attention to detail shape how we work and grow as a team.
This is a unique opportunity for an engineer who loves building product and working directly with customers. You’ll alternate between shipping production-ready features and partnering with customers to help them integrate, launch, and succeed with Orb.
You’ll collaborate closely with Customer Success to understand each customer’s goals, guide them through technical setup, and unblock any implementation challenges. Along the way, you’ll write custom logic or tooling to meet customer needs, and then work with the broader Engineering organization to turn those insights into scalable product improvements.
This role is ideal for someone who enjoys solving open-ended problems, moving fluidly between code and customer conversations, and being on the front lines of product feedback and iteration.
In this role, you will
- Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows.
- Build custom integrations or tooling to help customers succeed, then generalize those into core product features.
- Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights.
- Contribute across the stack to deliver high-quality product features and improve internal tooling.
- Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience.
- Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling.
About you
- 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment.
- Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect.
- Comfortable diving into complex technical problems and turning ambiguous needs into working solutions.
- Strong written and verbal communicator, able to clearly explain technical concepts to various audiences.
- Empathetic and user-focused—you care about building intuitive products that solve real problems.
- Versatile across the stack and eager to work with new technologies and domains.
- Motivated by impact and excited to see your work directly help customers succeed.
Orb’s Tech Stack
At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools, and we encourage you to apply regardless.
- Frontend: Typescript + React + Tailwind CSS
- Backend: Python
- Datastores: PostgreSQL + Apache Druid+ Clickhouse
- Streaming Platforms: Kafka + Spark Streaming
- Cloud Platform: AWS
Benefits:
- Excellent medical, dental, and vision insurance
- Unlimited PTO plus an additional week off between Christmas and New Year’s
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
- Meaningful equity in the form of stock options
Equal Opportunity Employer
We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Top Skills
What We Do
Orb is the Revenue Design platform that helps SaaS and GenAI companies design, price, and execute monetization; from contracts and usage to billing, invoicing, and reporting. It is built for Revenue Architects, the product, finance, engineering, and sales leaders who shape how revenue is created. Legacy billing systems are rigid and slow, often forcing companies into workarounds. Orb adapts to any model, from self-serve usage to complex enterprise contracts, so teams can move faster and scale without friction.
Companies like Replit, Glean, and Redis rely on Orb to bill millions of users, automate enterprise contracts, and keep finance audit-ready. Backed by Mayfield, Menlo Ventures, and Greylock, Orb is building the platform that turns monetization from a bottleneck into a growth driver.
Why Work With Us
The Orb team places customers, personal and collective ownership, urgency, and attention to detail at the center of everything it does. Solving this mission-critical problem is no easy feat, but our dedicated team holds itself to high standards and every individual makes a big impact on our business, product, and customers!
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