Forward Deployed Engineer, Federal (Onsite - Lexington Park, MD)

Posted 2 Days Ago
Hiring Remotely in USA
Remote
120K-158K Annually
Junior
Artificial Intelligence • Big Data • Machine Learning • Software
The Role
Operate and maintain a disconnected C3 AI Platform deployment at a secure government facility. Responsibilities include monitoring system health, responding to incidents, troubleshooting Linux and Kubernetes environments, performing offline upgrades and patches, automating operations, creating runbooks, supporting customer applications, and translating customer needs into technical enhancements. The role requires customer-facing communication, on-site work, U.S. citizenship, and an active Secret clearance.
Summary Generated by Built In

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

 
C3 AI is seeking a Forward Deployed Engineer, Federal (On-Site) to join our Federal team. In this role, you will be the on-site engineer responsible for a C3 AI Platform deployment running in a disconnected, on-premises environment at a secure government facility in Southern Maryland. Your primary focus is keeping the system available: monitoring its health, responding to incidents and outages, performing upgrades and patches, and building the automation and runbooks that keep problems from recurring. When operations are steady, you will support the customer’s applications on the platform through troubleshooting and evaluating potential enhancements. An ideal candidate is calm under pressure, comfortable debugging Linux and Kubernetes without internet access, and able to work directly with federal customers.
 
This role requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access.
 
Responsibilities
  • Operate and maintain the C3 AI Platform in the customer's disconnected, on-premises environment, maximizing uptime.
  • Respond to incidents and outages: diagnose root cause, restore service, and document findings.
  • Monitor system health and build alerting and automation to prevent recurrence.
  • Plan and perform upgrades and patches using offline artifacts.
  • When operations are steady, contribute to application development and enhancements, using your on-site proximity to the customer to gather feedback, understand use cases, and translate needs into requirements.
  • Surface technical risks and work with product, engineering, and SRE teams to improve product quality.
  • Occasionally travel to visit C3 AI offices or other customer sites.
Qualifications
  • Bachelor’s degree in a STEM field or equivalent professional experience.
  • Software development experience with JavaScript and Python.
  • Experience with scripting or programming (Python or Bash preferred) to automate and monitor systems.
  • Excellent problem-solving, critical thinking, and communication skills.
  • Experience working in a customer-facing role.
Preferred qualifications
  • Demonstrated experience in deploying, managing, and operating scalable and fault-tolerant Kubernetes-based infrastructure, especially on-prem.
  • Expertise in Linux operating systems, networking, and database concepts.
  • Experience with Git or other version control software.
  • 2+ years of professional software development experience with object-oriented programming languages.

Security and work environment

  • This role is performed full time on-site in a secure government facility.
  • Requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access.
  • Program access involves an enhanced security review, which may include review of foreign contacts, foreign travel, and finances. Ongoing reporting obligations apply.
  • Program access is expected to take 3-6 months. During this time, training will be conducted, including regular travel to our Tysons, VA office.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan. 

Maryland Base Pay Range
$120,000—$158,000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. 

Skills Required

  • Bachelor's degree in a STEM field or equivalent professional experience
  • Software development experience with JavaScript and Python
  • Experience with scripting or programming, preferably Python or Bash, to automate and monitor systems
  • Excellent problem-solving, critical-thinking, and communication skills
  • Experience working in a customer-facing role
  • U.S. citizenship
  • Active Secret clearance
  • Ability to obtain additional program access
  • Authorization to work in the United States without current or future company sponsorship
  • Experience deploying, managing, and operating scalable, fault-tolerant Kubernetes-based infrastructure, especially on-premises
  • Expertise in Linux operating systems, networking, and database concepts
  • Experience with Git or other version control software
  • At least 2 years of professional software development experience with object-oriented programming languages

C3 AI Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C3 AI and has not been reviewed or approved by C3 AI.

  • Fair & Transparent Compensation — Pay is considered competitive to above average for many roles, and compensation stands out more positively than several other aspects of the company. High-end packages are available in certain roles and levels, indicating the ability to pay at or above market when needed.
  • Career-Linked Recognition & Rewards — The company funds an online master’s program that confers a $25,000 completion bonus, a guaranteed 15% raise, and a stock grant. Ongoing internal training and small course-completion bonuses further tie rewards to development milestones.
  • Wellbeing & Lifestyle Benefits — Daily catered lunches, stocked snacks, a free gym membership at the Redwood City HQ, and commuter benefits provide tangible day-to-day perks. Business-travel health coverage and other on-site amenities enhance the workplace experience for those regularly in office.

C3 AI Insights

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The Company
HQ: Redwood, CA
923 Employees
Year Founded: 2009

What We Do

C3 AI is the leading Enterprise AI software provider for accelerating digital transformation. Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time. At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.

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