Form Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Form Specialist to join our team at MBPS. In this role, you are expected to create, update and maintain various types of forms used within an organization. The role is accountable for working closely with the Forms Business Analyst, understanding the form requirements and design user-friendly, efficient and visually appealing forms. The role involves ensuring that forms comply with relevant regulations, legislation standards, and branding guidelines.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Collaborate with Business Analysts and stakeholders to gather requirements and understand the purpose of the forms.

• Update and create forms: Utilize software and tools to create electronic and paper-based forms, ensuring they are user-friendly and accessible.

• Compliance and standards: Ensure that forms comply with industry standards, regulations, and branding guidelines.

• Form maintenance: Regularly review and update forms based on feedback, process changes, and regulatory updates.

• Process improvement: Identify opportunities to streamline and improve form-related processes for efficiency and accuracy.

• Testing and validation: Conduct testing and validation to ensure forms function as intended and are error-free.

• Documentation: Maintain documentation related to form design, including version control and change history.

• Training and support: Provide training and support to users and stakeholders on form usage and best practices.

Qualifications:

• Must be Bachelors degree holder.

• Must have at least 1-2 years of Administrative or clerical work experience.

• Has basic knowledge in the following tools: Adobe InDesign, Adobe Acrobat, MS Office Tools (Word, PPT, Excel)

• Nice to have: Knowledge in MS Access

• Understanding of forms development and production is an asset.

• Knowledge of Insurance operations is an asset.

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Ability to think creatively and generate ideas for form creation, while also adhering to branding and styling guidelines

• Flexibility to adapt to changing requirements and feedback, and willingness to continuously learn and stay updated on design trends and branding.

• Effective written and oral communication skills

• Amenable to work on a night shift schedule.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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