Foreign Exchange E-Trading Client Services

Job Description
As a Foreign Exchange E-Trading Client Services member within the FX eTrading Middle Office (eTMO), you will be responsible for providing excellent customer service to all incoming client queries, working with the Front Office to enable clients to deal electronically, helping maintain our onboarding queues to meet SLAs determined by the business, and rapidly identifying and remediating any client issues/queries raised by Front Office, Middle Office, Back Office, and/or the client.
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading / payment needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
Job Responsibilities:

• Providing excellent customer service to all incoming client queries
• Working with Front Office to enable clients to deal electronically
• Help maintain our onboarding queues to meet SLAs determined by the business
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Required Qualifications:

• Ability to question "risk" in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
• Able to understand complex system processes.
• Ability to communicate clearly with internal stakeholders, as well as clients.
• Ability to manage critical system issues and navigate through successful resolution.
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills

Preferred Qualifications:

• Knowledge of Products Covered (Foreign Exchange, Commodities,)
• Experience of working with vendor systems

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.