Operations Manager

Job Description
JPMorgan Chase is seeking a dynamic and hands-on Operations Manager to lead the buildout and management of operational functions in Buenos Aires. This strategic role requires an individual with a proven track record of developing high-performance teams in complex environments, while maintaining strong partnerships with global teams and lines of business.
Job Responsibilities:

• Lead the establishment and growth of operational functions in Buenos Aires, ensuring alignment with global partners and stakeholders.
• Manage teams responsible for processing activities across the full lifecycle of financial products, partnering with internal and external clients, stakeholders, and regulatory partners.
• Operate independently to achieve outcomes aligned with strategic initiatives, requiring advanced relationship management and collaboration with key stakeholders.
• Oversee costs and resourcing for the team, ensuring disciplined delivery against budget and targets.
• Create and promote a robust controls environment within the team, building partnerships with key control stakeholders through effective communication and governance.
• Build and cultivate high-performing teams by attracting, developing, and retaining top talent; foster a strong performance management culture.
• Identify and deliver solutions that address the needs of clients and stakeholders

Required Qualifications and Skills:

• Bachelor's degree or equivalent work experience, with a minimum of 7 years in operations and management roles; experience in financial operations is a plus.
• Demonstrated experience in hiring and managing large teams, providing vision, creativity, presence, and credibility.
• Proven ability to manage and collaborate within a highly matrixed organization, coordinate cross-functional initiatives, and reach consensus with diverse stakeholders.
• Strong problem-solving skills, critical thinking, attention to detail, and diagnostic abilities; able to synthesize large amounts of data and formulate appropriate conclusions.
• Ability to establish productive working relationships with internal stakeholders to drive mutually beneficial outcomes.
• Risk and control mindset, demonstrating sound judgment in balancing innovation and growth with regulatory, legal, and operational risk management.
• Executive communication skills, with the ability to distill complex topics into clear, concise messages tailored for senior stakeholders and clients.

Preferred Qualifications and Skills:

• Decision-making ability to make informed choices and influence stakeholders in a pragmatic and balanced way.
• Continuous improvement mindset, applying innovation and design thinking techniques to assess and enhance the efficiency, scale, and resilience of the operating platform.
• Ownership and accountability, demonstrating end-to-end understanding and responsibility for outcomes, proactively managing issues and tasks.
• Leadership and influence, with the ability to lead projects, mentor talent, and influence cross-functional teams without formal authority

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.