Foreclosure Support Specialist

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking an experienced Foreclosure Support Specialist! This position will monitor, and complete certain operational activities related to the foreclosure action in accordance with statutory compliance, regulatory compliance, and company guidelines.  This position is responsible for managing foreclosure operational workflow processes. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

• Location: Onsite in Englewood, CO
• Compensation: $50-55k

Key Responsibilities:

• Job entails managing all administrative tasks associated with the legal process of foreclosure pursuant to Cornerstone’s and/or investor, insurer and state guidelines.
• Service mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and Company guidelines. This includes the following:                                               
  • Monitors delinquent files and ensures applicable files are breached by the required milestone(s)
  • Monitors delinquent files and ensures the foreclosure referral review is completed by the required milestone(s)
  • Monitors pre-foreclosure review timelines on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, and any other party involved with the pre-foreclosure
  • Ensure all eligible delinquent loans are referred to foreclosure, preparing the foreclosure recommendation package by the required milestone(s)
  • Coordinates delivery and receipt of any copies or original documents needed by counsel
  • Prepare financial figures as needed by counsel. This includes but it not limited to judgment figures, foreclosure bids, reinstatement quotes, and pay off quotes.
  • Prepares a pre-sale checklist to ensure the upcoming sale has been scheduled in compliance with guidelines
• Manages reports geared to drive workflow
• Manages exception reporting used as key controls for minimizing risk
• Follow departmental and business policies with strict adherence
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Perform related duties as assigned by manager
• Review foreclosure documents for accuracy and execute in terms of company policies and procedures
• Audit documents and deeds to be executed and sign off figures for judicial foreclosures
• Works all task, processes, events, issues, re-projections and holds within their required deadlines
• Coordinates with other departments to minimize losses and mitigate risk
• Identifies quality compliance issues as they arise and provides the appropriate feedback to management
• Understands and manages the different legal processes to foreclose in our various states
• Understands mortgage loan servicing and the default, foreclosure, bankruptcy and loss mitigation processes
• Ensuring the effective and timely delivery of outgoing mail, deliveries, and other required mailings
• Executes, ships, and tracks foreclosure, bankruptcy, and other default documents.
• Reviewing title reports and recorded documents for accuracy
• Proofreading legal documents as required

What you’ll need to be successful:

• High School Diploma/GED or equivalent work experience required
• Minimum 2+ Years Mortgage Servicing Experience Preferred
• Minimum 3+ Years Foreclosure Experience Preferred
• GSE and Government Experience Preferred
• LPS Desktop Solution Experience Preferred
• Strong knowledge, experience, and understanding of foreclosure legal documents
• Ability to proficiently operate computer, fax machine, scanner, photocopier, typewriter, and telephone is required
• Knowledge of basic computer software programs including Windows, Adobe Pro, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
• Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
• Excellent oral communication skills.
• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines.
• Ability to work in a team environment
• Ability to use good judgment
• Strong customer-service orientation
• While performing the duties of this job, the employee is frequently required to sit for extended periods of time.
• Must be dependable with in office attendance required

What we offer: 

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department. 

What to do next: 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.