The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall’s operational and cultural objectives.
The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience.
CORE RESPONSIBILITIES
1. People & Talent
- Lead end-to-end recruitment, onboarding, and offboarding processes.
- Develop and maintain workforce planning and headcount management.
- Partner with managers on hiring, performance management, and employee relations.
2. HR Operations
- Manage employment contracts, payroll coordination, employee records, and HR systems.
- Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations.
- Oversee probation, promotions, salary reviews, and disciplinary processes.
3. Culture & Engagement
- Support company culture, employee engagement initiatives, and wellbeing programs.
- Implement recognition, training, and development programs to enhance skills and retention.
- Act as a trusted advisor to employees and leadership.
4. Policies & Governance
- Develop and maintain HR policies, procedures, and handbooks.
- Handle grievances, investigations, and performance improvement plans with discretion.
- Ensure confidentiality and ethical standards across all HR practices.
5. Reporting & Strategy
- Provide HR reports on headcount, turnover, payroll, and performance metrics.
- Support leadership with people insights, workforce planning, and strategic HR initiatives.
- Drive continuous improvement of HR processes, systems, and operational efficiency.
Requirements
Experience & Skills
- Minimum 8 years’ experience in HR or People Operations, ideally in multi-location or fast-growing F&B businesses.
- Strong knowledge of labour law and HR compliance (KSA experience preferred).
- Excellent communication, stakeholder management, and interpersonal skills.
- Highly organized, detail-oriented, and discreet.
- Experience with HR systems, payroll coordination, and employee lifecycle management.
Personal Attributes
- Empathetic, fair, and professional with strong integrity.
- Confident decision-maker, able to handle complex HR challenges.
- Comfortable working in a fast-paced, evolving environment.
- Passionate about people, culture, and operational excellence.
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
Skills Required
- Minimum 8 years' experience in HR or People Operations
- Experience in multi-location or fast-growing F&B businesses
- Strong knowledge of labour law and HR compliance
- KSA experience
- Experience with HR systems, payroll coordination, and employee lifecycle management
- Excellent communication, stakeholder management, and interpersonal skills
- Highly organized, detail-oriented, discreet, and professional
- Ability to handle complex HR challenges and make confident decisions
What We Do
An award-winning global hospitality agency 🌎 What we do: - F&B Master Planning - Concept Development - Interior Design - Operational & Asset Management - Major Events F&B - F&B Marketing & Brand Activation - Hotel F&B Strategy Book a discovery call to explore how we work across the full F&B and Hospitality landscape—working with leaders in hospitality, real estate and placemaking. https://www.tgpinternational.com/contact-us
