Position Overview
This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.
Follett Higher Education is a drug-free workplace environment.
- Associate's Degree or equivalent.
- Advanced computer skills.
- Bookstore operations experience.
- Follett system knowledge, preferably Follett ACCESS, CourseTracks.
- Strong communication skills, both written and verbal, to convey concepts and solve problems.
- Proficient organizational skills and problem-solving ability.
Skills Required
- Associate's Degree or equivalent
- Advanced computer skills
- Bookstore operations experience
- Follett system knowledge
- Follett ACCESS experience
- CourseTracks experience
- Strong written and verbal communication skills
- Organizational skills and problem-solving ability
What We Do
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey. Follett Higher Education supports over 6 million students through its 1,000+ physical and eCommerce collegiate retail stores across North America.
