Jobs at Follett Higher Education

Plans and coordinates Follett ACCESS course-materials operations, including collecting and editing textbook adoptions, overseeing orders, ensuring timely availability of print and digital resources, training faculty, resolving publisher issues, managing account billing and collections, and supporting a smooth student customer experience. Collaborates with store management and Follett’s operations and implementation teams while independently executing programs and assignments.

Manage Apple department operations including inventory, visual merchandising, hiring, training, and customer sales. Coordinate promotions, vendor relations, special orders, ticketing and inventory audits. Ensure compliance with contracts, company policies, and visual standards; analyze sales trends and support store profitability.

Leads store leaders and teams across a geographic market to drive sales, operational excellence, merchandising, customer service, talent development, campus partnerships, financial performance, and course-material delivery. Oversees store visits, sales events, staffing, succession planning, accounts receivable, inventory shipments, shrink control, and service improvements. Coaches teams, executes operating plans, maintains campus relationships, and travels more than 50% of the time.

Lead and manage multiple college bookstore locations across a CA territory. Oversee sales, merchandising, operations, budgeting, financial performance, staffing, talent development, and campus stakeholder relationships. Enforce policies, control expenses, drive sales/profit goals, support store openings/closures, and collaborate with cross-functional partners while ensuring strong customer experience and store compliance.

Manage Apple department operations including inventory, visual merchandising, special orders, and technician/repair oversight. Hire, train, and develop staff; execute promotions; maintain vendor and campus relationships; ensure compliance with Follett systems, WinDSS processes, and visual merchandising standards. Support sales through product knowledge and reporting, conduct inventory counts, and may manage store in manager's absence.

Plan and coordinate Follett ACCESS course materials operations for a store. Collect, edit, and oversee textbook and digital resource orders, train faculty, liaise with publishers and store management, ensure materials availability by target dates, manage billing/collections, and deliver a smooth customer experience.

Lead and coach store leaders across a geographic market to drive sales, operational excellence, talent development, campus relations, merchandising, course materials delivery, accounts receivable, and customer service while ensuring execution of company standards and financial goals.