Jobs at Follett Higher Education

Lead and coach store leaders across a geographic market to drive sales, operational excellence, talent development, campus relations, merchandising, course materials delivery, accounts receivable, and customer service while ensuring execution of company standards and financial goals.

Manage Apple department operations including inventory, visual merchandising, hiring, training, and customer sales. Coordinate promotions, vendor relations, special orders, ticketing and inventory audits. Ensure compliance with contracts, company policies, and visual standards; analyze sales trends and support store profitability.

Lead and manage multiple college bookstore locations across a CA territory. Oversee sales, merchandising, operations, budgeting, financial performance, staffing, talent development, and campus stakeholder relationships. Enforce policies, control expenses, drive sales/profit goals, support store openings/closures, and collaborate with cross-functional partners while ensuring strong customer experience and store compliance.

Lead data-driven merchandising strategy for top campus stores: develop analytics frameworks, optimize inventory and pricing, implement BI tools, set KPIs, and collaborate cross-functionally to improve customer experience and profitability.

Plan and coordinate Follett ACCESS course materials operations for a store. Collect, edit, and oversee textbook and digital resource orders, train faculty, liaise with publishers and store management, ensure materials availability by target dates, manage billing/collections, and deliver a smooth customer experience.