FNOL Supervisor

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary:

Lead and support the daily operations of the FNOL Unit. Responsible for training and coaching assigned staff, answering questions, solving problems as well as assuring quality and service levels are met.

Position Responsibilities:

• Responsible for the supervision up to 15 FNOL representatives.
• Regular meetings with FNOL representatives to provide guidance and development.
• Monitors team performance through file and call audits daily in accordance with company policy to ensure work meets department standards.
• Prepares and conducts performance assessments, coordinates discipline and oversees employee development as required
• Handles escalated service calls to ensure high-quality customer service results
• Working with workforce management, assures schedule adherence goals are met. Plans for future staffing needs as claim volume grows. Recommend hiring, promotions, salary adjustments, and termination of assigned staff.
• Works with Quality Assurance Team to measure and ensure that quality customer service is always provided.
• Prepare weekly plans of team KPI performance to maintain established turnaround times and to comply with departmental objectives.
• Keeps abreast of current Company policy, claims developments and procedural changes and informs subordinates as necessary.
• Drives change initiatives to address future-oriented business needs
• Delivers the Best in Class Customer Service experience to all internal, external, current and prospective Kemper customers

Position Qualifications:

• 2-4 year college degree is preferred, but not required.
• Previous experience as an Adjuster, Supervisor or Team Manager is desirable.
• Minimum 1-year supervisory experience required.
• At least 2 years personal auto experience preferred.
• Experience in non-standard auto a plus.
• Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
• Basic computer skills in Word, Excel, Power Point, and Outlook are essential.
• Must be working towards or maintaining a Property & Casualty License.
• This is an onsite position reporting into our Henderson, NV office.
•   Sponsorship is not accepted for this opportunity.

The salary range for this position is $53,200 - $88,600 annually. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.  This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.  Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.