JOB DESCRIPTION
Position: FMS Account Coordinator
Pay Range: $24.00-$26.00 PER HR
Reporting To: Reimbursement Manager
Work Type: On-site
POSITION SUMMARY:
The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.
QUALIFICATIONS:
1. 1-2+ years of customer service and billing experience.
2. Bilingual in English and Spanish preferred.
3. Excellent customer service and communication/phone skills
4. Strong organizational, prioritizing, and analytical skills.
5. Attention to detail and accuracy in data entry and documentation.
6. Ability to work with substantial amounts of data and make correct judgments.
7. Ability to work independently and with others, including management.
8. Ability to multi-task and prioritize needs to meet required timelines.
9. Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
10. A ‘can-do’ attitude and willing to jump in to assist with additional tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.
1. Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
2. Primary point of contact for case managers, vendors, clients, and family members.
3. Process, review, and track referrals, and authorizations.
4. Maintain, input, update, research and analyze patient account activity to maintain accuracy.
5. Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
6. Keep up regular attendance and punctuality are essential for the smooth operation of this company.
7. Working closely with both regional center case managers and accounting departments.
8. Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
9. Other duties as assigned
PHYSICAL REQUIREMENTS:
• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).
Skills Required
- 1-2+ years of customer service and billing experience
- Bilingual in English and Spanish
- Excellent customer service and communication and phone skills
- Strong organizational, prioritization, and analytical skills
- Attention to detail and accuracy in data entry and documentation
- Ability to work with substantial amounts of data and make correct judgments
- Ability to work independently and collaboratively with management and others
- Ability to multitask and prioritize needs to meet required timelines
- Proficiency with Word, Excel, and Outlook or similar email software
- Can-do attitude and willingness to assist with additional tasks
What We Do
Libertana is a family-owned organization providing person-centered home and community-based healthcare solutions in California. Since 1994, they have worked to enhance quality of life and preserve dignity for vulnerable populations by offering services such as skilled nursing, palliative care, and respite care, serving as a viable alternative to institutionalized care through a holistic and personalized approach.
