Floating Brand Ambassador
Are you ready to be the face of Mukuru, wherever you're needed most? As a Floating Brand Ambassador, you’re more than just support — you’re the energy, the problem-solver, and the protector of great service. You report directly to the Retail Supervisor and play a vital role in keeping our locations running smoothly.
Whether you're stepping into a busy branch or supporting a small booth, your responsibilities cover it all — housekeeping, customer service, queue monitoring, and security. Every day is different, and every place you go, you bring excellence with you.
You’ll engage with internal teams such as Tellers, Farmers, the Regional Manager, and the Branch Manager, while externally interacting with host shops, customers, police, and CIT officers. It’s a people-first role that combines service, safety, and strategic thinking.
Requirements
Knowledge
Understanding of customer service principles
Awareness of money laundering and CFT regulations
Basic security knowledge
Familiarity with Mukuru products and platforms
Skills
Excellent verbal communication
Strong computer literacy
Time management and organisation
Administrative accuracy and attention to detail
Friendly and approachable interpersonal style
Experience
Minimum 2 years in Sales within Mukuru or a similar financial services environment (Essential)
6 months to 1 year experience in a security-related role (Preferred)
Education
Grade 12 / Matric or equivalent (Essential)
Fluency in spoken and written English (Essential)
Start every day by ensuring the booth or banking hall is clean, secure, and ready for trade
Sanitize surfaces regularly, including deep cleaning every 48 hours
Prep materials — from stationery to the rate board — so you're set for success
Conduct a full security inspection before doors open
Be the go-to guide for Mukuru products and services
Help the elderly, new clients, or anyone needing assistance to complete their forms
Keep queues moving, ensure social distancing, and manage customer flow with calm authority
Track customer stats (queue time, headcount) and post updates via Google Forms and WhatsApp
Resolve basic customer issues (e.g. name changes, voucher lookups) using devices and Mukuru tools
Maintain a peaceful environment, handle complaints with care, and ensure all customer interactions are warm, helpful, and efficient
Monitor third-party sales agents and ensure they meet Mukuru’s customer service standards
Identify potential risks before they become threats
Escort tellers during top-ups and maintain the safety of clients and cash
Ensure the booth is always locked, cameras are functional, and the teller’s safety is prioritized
Act fast against fraud attempts and keep customers safe from scammers
Secure the booth in the absence of the teller and support cash handovers with CIT teams
Attend monthly KPI reviews and performance discussions with the Regional Manager
Actively participate in all required compliance and security training
Grow your skills, sharpen your instincts, and continue to raise the bar
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
