Job Description:
Primary Responsibilities
Analyse and make the customer information meaningful to support Flight Operations Support & Training Customer Strategy:
Deliver performance indicators (KPIs) on FOSD and FOSC performance.
Analyse data and identify trends,
Develop and update Dashboards,
Support the strategy.
Deliver data to ensure the Customer One Voice standard within FOSD and FOSC community:
Update the Slides pack with inputs from mentors/champions,
Organise drives structure and ensure that everyone in the community knows how to find the information
Update FOSD Manual and ensure proper implementation:
Update the FOSD Manual to ensure SC alignment,
Organise awareness sessions for newcomers.
Organise and monitor CSIP:
Analyse CSIP data for Flight Ops and Training,
Monitor the follow up of actions.
Represent Flight Operations Customer-Facing Teams in Salesforce Ambassadors Network which is a regional network of Salesforce Focal points for Customer Support:
Define the standards to be followed,
Translate digital needs into clear business requirements (and vice versa) and deploy them into Salesforce.
Secondary Responsibilities
Provide support on the FOSD hiring together with HRBP:
Create the strategy on the hiring plan,
Screen the candidate according to the requirement,
Organise the interview and provide the feedback.
Customer Visits and External Events
Provide the support to organise the meeting at the Airbus facility in Bangkok,
Local support from the regional office working with the event team.
Personal & Interpersonal Skills
Strong stakeholder management and coordination skills
Strong communication skills
Excellent organizational skills
Critical thinking and challenge the status quo
Cultural awareness and ability to adapt
Ability to work in a fast changing environment
Multi-tasking skills.
Languages : English: Fluent
Professional skills
Master in Aerospace Engineering or Business Management / Administration.
Advanced skills with Google Suite applications or equivalent
Advanced skills with Salesforce in data analysis and creation of dashboards.
Project Management Experience
Knowledge of and experience with Airbus quality processes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Flight Operations Services LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Flight/Mission & Ops SupportBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
