We are seeking a highly organised and proactive Flight Communications Controller to join our Operations team. This is a critical coordination role, acting as the central link between Crew, Operations, Scheduling, and Owner Services to ensure smooth and efficient flight execution.
The Role
As a Flight Communications Controller, you will maintain real-time operational awareness and ensure accurate, timely communication across all operational teams. You will play a key role in supporting crew logistics, managing updates, and helping to maintain continuity across a dynamic, fast-moving flight programme.
Key Responsibilities
- Act as the central communication hub between Crew, Operations, Scheduling, and Owner Services for all flight-related updates
- Maintain real-time operational awareness, tracking aircraft movements, crew status, and schedule changes
- Manage and coordinate crew travel and accommodation, including day-of-operations (Day 0) changes and forward planning
- Perform quality control checks on upcoming flights to ensure accuracy, readiness, and compliance
- Interpret weather reports and operational data, escalating risks or issues to Operations leadership
- Support IROPS management, including delays, AOG events, diversions, and schedule disruptions
- Prepare and distribute daily operational reports, ensuring clear visibility of flight status and performance
- Provide administrative and operational support to Scheduling and Operations teams, ensuring continuity across shifts
About You
You are a detail-oriented and dependable professional who thrives in a fast-paced environment and takes pride in enabling smooth, accurate operations through clear communication.
Essential:
- Experience in aviation operations, dispatch, customer service, or a related field
- Strong verbal and written communication skills with professional telephone manner
- Excellent organisation and multitasking ability, with strong attention to detail
- Ability to remain calm and effective under pressure in a real-time environment
- Proficiency in Microsoft Office and confidence learning new operational systems
- A proactive, team-oriented mindset with a focus on safety and service excellence
- Legal right to work in the United Kingdom
Desirable:
- Background in business aviation, charter, or airline operations
- Aviation-related degree (e.g. Aviation Management, Flight Operations)
- Experience supporting crew logistics or flight coordination activities
Working Pattern
- 5 on / 3 off rotation
- 9-hour shifts covering early and evening rotations
Equal Opportunities Statement
Flexjet Europe is an equal opportunities employer. We are committed to fostering an inclusive workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
We welcome applications from all qualified individuals and will provide reasonable adjustments throughout the recruitment process where required.
Skills Required
- Experience in aviation operations, dispatch, customer service, or a related field
- Strong verbal and written communication skills with professional telephone manner
- Excellent organisation and multitasking ability with strong attention to detail
- Ability to remain calm and effective under pressure in a real-time environment
- Proficiency in Microsoft Office and confidence learning new operational systems
- Proactive, team-oriented mindset focused on safety and service excellence
- Legal right to work in the United Kingdom
- Background in business aviation, charter, or airline operations
- Aviation-related degree (e.g., Aviation Management, Flight Operations)
- Experience supporting crew logistics or flight coordination activities
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
