Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
This role will support American Benefits Group (ABG), a leading third-party benefits administrator specializing in pre-tax benefit account administration, including Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Lifestyle Accounts, and commuter benefits.
Our mission is to provide accurate, compliant, and user-friendly benefit solutions backed by responsive and compassionate customer service. We empower participants, clients, and brokers with tools and support that make benefits easy to understand and easy to use.
Summary:
The Customer Support Specialist delivers outstanding service to participants, clients, and brokers regarding their pre-tax benefit accounts. This role involves direct customer interaction, problem-solving, and transaction processing to ensure participants maximize the value of their benefits.
This full-time opportunity offers a fully remote schedule, Monday through Friday from 8:30 AM to 5:30 PM EST, and requires a confidential, private workspace and reliable high-speed internet to ensure secure and uninterrupted work.
Key Responsibilities:
- Respond to participant and client inquiries via phone and email with professionalism and accuracy.
- Assist with questions related to eligibility, claims, reimbursements, and account details.
- Provide first-tier technical support for online portal access and navigation.
- Accurately process account transactions, claims, and updates.
- Maintain compliance with all regulations, confidentiality, and privacy requirements.
- Support onboarding of new clients and participants through setup assistance and education.
- Build strong, long-term relationships through clear, patient, and empathetic support.
Qualifications:
- Associate’s degree or equivalent experience preferred.
- 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred.
- Strong verbal and written communication skills.
- Ability to problem-solve, multitask, and prioritize in a fast-paced environment.
- High attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word, and Outlook.
Competencies:
- Exceptional customer focus and interpersonal skills.
- Professionalism, integrity, and ethical judgment.
- Flexibility and adaptability in changing situations.
- Strong organizational and follow-up abilities.
- Ability to work independently and collaboratively within a team.
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $43,000 – $48,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You… Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
NFP, an Aon company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NFP, an Aon company and has not been reviewed or approved by NFP, an Aon company.
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Healthcare Strength — Medical, dental, and vision coverage is complemented by mental‑health/EAP and wellness offerings, indicating a robust core health package. Recent plan updates and public benefit overviews point to ongoing investment in comprehensive healthcare options.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and paid volunteer time are called out alongside flexible/remote work programs that enhance usability. This breadth supports time away for rest, family needs, and community engagement.
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Retirement Support — A 401(k) with company match is a standard element of the package and a meaningful component of total rewards. Defined plan features, including a clear match formula and vesting schedule, signal structured long‑term support.
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What We Do
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. With colleagues across the U.S., Canada, UK and Ireland, and global capabilities enhanced by the Aon advantage, NFP serves a diversity of clients, industries and communities. Our collaborative team provides specialized expertise and customized solutions, including property and casualty insurance, employee benefits, life insurance, executive benefits, wealth management and retirement plan advisory. Risk Capital We provide proactive management of complex risks. Managing risk may be complicated, but we’re easy to work with – we implement new administrative technologies and solutions that work for you and your business. Our services are consultative and put your organization’s needs first. We do our research and uncover potential exposures before they’re a problem. Commercial Coverage Expertise Industry Specialty Teams Personal Risk Support Services Human Capital Discover a holistic approach to your people management strategy and individual solutions that help protect what matters. As a people first company, we recognize the importance of people at the core of our business and our lives – whether you need help with your business or with your life, our experts want to connect you with tailored solutions that meet your needs. Employee Benefits Executive Benefits Life Insurance Retirement Advisory Talent Solutions Wealth Management
