Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
As a Fraud Reporting Analyst within the Financial Intelligence Unit (FIU), you will assist the FIU leadership team with all reporting needs. In this role, you’ll be responsible for leveraging data and analytics to help detect, prevent, and mitigate fraud. Demonstrating initiative and the ability to drive-results with little-to-no supervision, this role will be responsible for developing and maintaining reports for daily productivity, Service Level Agreements (SLAs), incoming volumes, and key performance indicators (KPIs). Our ideal candidate will posses a good understanding of fraud operations and data analytics, who can pivot from working with data, reporting and dashboards, to also reviewing transactions and helping keep processes up-to-date. Per departmental procedures and Federal Regulations, you will take proactive measures to prevent losses and manage risk through by managing and maintaining fraud data, data gathering, and the integrity of our data. You will operate within a team environment and often leverage cross-collaborative relationships to help guide decisions around process, policy, systems, and fraud prevention efforts.
RESPONSIBILITIES
- Develop and maintain reports and dashboards to track key business metrics and other ad-hoc data management or administrative tasks as required
- Interpret data, analyze results using statistical techniques, and provide ongoing reports
- Identify trends, patterns, and opportunities for improvement based on data analysis
- Collaborate with cross-functional teams to understand reporting needs and provide data-driven solutions
- Ensure accuracy of data and deliverables of reporting solutions through ongoing analysis and validation
- Develop and monitor key performance indicators (KPIs) using scorecards to assess the effectiveness of our fraud prevention efforts and identify areas for improvement
- Have thorough understanding of fraud-related data and create reports for comprehensive analysis while providing high quality reporting to management
- Possess the ability to track team performance using established data management dashboards and provide insights to help achieve daily service levels agreements (SLAs)
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
- Identify fraud risks to the organization through data analysis and cross functional collaboration
- Deliver accurate and timely reporting, dashboards, and visualizations to key stakeholders and leadership, enabling them to monitor performance, identify trends, and make informed decisions
Other Functions:
- Additional responsibilities as requested
- Special projects as requested
- Participate in industry working groups as requested
Working Conditions:
- Extended working hours may be required per business need if requested
- Some domestic travel may be necessary
- Experience working with overseas and remote employees
- Rotating Weekend coverage (Mostly on Saturdays)
REQUIREMENTS
- Bilingual English/Spanish (Written and Oral) is highly preferred
- Strong oral and written communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
- Proven self-starter, requiring little supervision to take initiative and execute above responsibilities
- Ability to effectively synthesize analytic results into concise and impactful business cases with clear recommendations
- Identify trends, patterns, and opportunities for improvement based on data analysis.
- This role needs to know and have a deep understanding of how to leverage data and metrics to influence decisions, coupled with best practice methodologies and problem-solving skills
- Consistent track record of working with cross-functional teams and development of processes at scale
- Problem-solving and analytical skills required
- Ability to provide a detailed analysis when identifying fraud trends
- Exceptional interpersonal skills
- Demonstrate a strong work ethic and professional integrity
- Excellent organizational skills
- Ability to execute with a sense of urgency
- Strong knowledge of desktop various applications, such as Microsoft Word, Zoom, PowerPoint, Excel, PowerBi, SQL etc.
#REMOTE-LI
#REMOTE-VR1
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
Top Skills
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
