FIU Cyber Fraud Investigations Sr. Manager

Job Description:

Sr. Manager, Cybersecurity Fraud Fusion

FIU Cyber Fraud Investigations Sr. Manager

The Team and Role

The Financial Intelligence Unit’s (FIU) Cybersecurity Fraud Fusion team is responsible for monitoring customer interactions, across all lines of business, for indications of fraud. As Senior Manager, you will work closely with all FIU teams, AML Surveillance, Fraud Customer Response, At Risk Teams, Legal, Risk, Compliance, Money Movement and technology squads, and others to find opportunities to enhance Fidelity’s ability to identify and respond to fraud and risk trends. Through your advanced knowledge of concepts and theories relating to fraud and technology, you will provide leadership and direction regarding workflow and alert management. As a leader, you will provide complex analysis and advice to division/functional management on fraud trends and situations identified through your interactions with analysts, other business units, or independent review. You will exhibit a detailed knowledge of work performed by your team of analysts. Daily responsibilities include queue management, working with your peers to solve for volume or prioritization, and communicating findings.

The role requires the ability to work effectively with management, possess strong interpersonal and analytical skills, as well as the ability to prioritize and manage work to completion. You must be highly motivated and possess a sense of ownership, attention to detail, and have a technical background. A Sr. Manager will be expected to have knowledge of daily tasks and be able to provide training and development to their team.

The Expertise and Skills You Bring

• Bachelor’s degree, ideally in cybersecurity, criminal justice, analytics, or technical field.
• Ability to detect fraud trends through pattern recognition or parsing large data sets.
• Detailed knowledge of the financial services industry, particularly in the workplace savings, retail, and institutional businesses.
• You are skilled at effectively defining use cases and have proven analytical/problem-solving skills with capability to determine solutions to unusual and complex problems.
• Proven track record communicating insights in a simple, clear, and actionable way.
• Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders.
• Ability to facilitate meetings with various audiences, influence decisions and document outcomes.
• Inherently good attention to detail, collaborative, and ability to multi-task and adapt quickly in a fast-paced environment.
• Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.
• Comfortable taking lead on project work and initiatives to manage workflows and resources as well as work related to problem resolution and process improvement.
• You will be responsible for a group of Cyber Fraud Analysts.

The Value You Deliver

• Experience working with various forms of data to protect customer and firm assets and make recommendations that improve fraud risk liability or enhance our customer relationships.

• Working knowledge of the fraud landscape in the financial sector, technical concepts, data parsing, audit, and investigative techniques.

• Prior management experience or similar leadership roles.

Certifications:

Category:Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.