FIS Balance Sheet Manager (BSM) Technical Support Specialist

we are seeking an experienced Technical Support Specialist for its FIS Balance Sheet Manager (BSM) platform to support ongoing operations under an active contract. This individual will play a key role in ensuring system performance, regulatory compliance, upgrade readiness, and business continuity across Treasury and Risk functions.

This role requires strong technical acumen, prior hands-on experience with the BSM platform, and the ability to coordinate effectively between internal stakeholders and FIS.

Key Responsibilities:

Conduct regular system health checks, historical data archiving, and performance diagnostics.

Perform end-to-end issue resolution, including troubleshooting, root cause analysis, and resolution tracking.

Provide user support and act as a liaison between business teams, FIS support, data management, and IT infrastructure teams.

Monitor and validate interface jobs and data feeds; ensure data integrity across upstream and downstream systems.

Maintain detailed process documentation and contribute to internal knowledge base.

Participate in platform upgrades, patches, and configuration changes in coordination with FIS and internal stakeholders.

Support regulatory and compliance deliverables by ensuring data accuracy, traceability, and timely reporting.

Performance Priorities:

Responsiveness to issues and business requests.

Time to Resolution for incidents and service tickets.

Maximizing System Efficiency through tuning and proactive support.

Continuous Improvement of platform usage, support procedures, and system reliability.

Qualifications & Experience:

3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.

Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.

Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).