- Identify and escalate potential risks that may lead to increased costs.
- Demonstrate cost consciousness and awareness of personal contribution to costs.
- Increase knowledge and understanding of financial processes and adheres to required operating standards.
- Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
- Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
- Collect customer feedback to help improve customer service.
- Ensure that product knowledge and advice is technically accurate.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Ensures that quality standards are adhered to.
- Adheres to Company policies and procedures. Maintains accurate activity reports.
- Investigate innovative ways to optimise processes.
- Contribute to the alignment of business processes to customer service.
- Advise line management on potential opportunities for process and system improvements.
- Demonstrate the shared value "I get better and better".
- Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
- Value individual contributions and show respect for others.
- Share information and knowledge that will benefit the team.
- Respect diversity and values inclusivity.
- Identify effective activities to address own development gaps.
- Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
- Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
20/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Skills Required
- Complete a formal registered qualification during employment
FirstRand Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FirstRand Limited and has not been reviewed or approved by FirstRand Limited.
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Healthcare Strength — Employees typically have access to structured medical scheme membership through providers such as Bankmed, Discovery Health, or Bonitas, with optional gap cover. Certain campuses also offer wellbeing resources like gyms, wellness screenings, and health facilities.
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Retirement Support — The group provides pension or umbrella retirement funds alongside group risk benefits such as life insurance, funeral plans, and permanent health/disability insurance, supporting long‑term financial security.
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Strong & Reliable Incentives — Structured incentive programs and performance bonuses complement base pay in many roles, and commission-based positions can offer stronger earning potential.
FirstRand Limited Insights
What We Do
FirstRand is a portfolio of integrated financial services businesses offering transactional, lending, investment and insurance products and services. The group seeks to build long-term franchise value and deliver superior, sustainable returns within acceptable levels of volatility. Its corporate centre houses key functions—including risk, compliance, governance, internal audit, treasury, finance and tax—that support the broader group and its operating businesses.
