Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home.
With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, worker’s compensation, automobile, and property insurance.
Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more!
Schedule:
Monday to Friday (9:30am-5:45pm) and 1 Saturday a month (8:30am-4:30p)
Responsibilities
- Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster.
- Provide exceptional customer service to customers who have experienced and auto or property loss
- Determine appropriate coverage and complete necessary follow-ups in a timely manner
- Efficiently navigate systems to access appropriate information to service callers
- Perform additional duties within the department, as needed
Requirements
- Contact Center experience handling inbound calls is a plus
- Must have or be able to obtain and maintain a home high-speed internet connection
- Strong verbal and written communication skills
- Ability to demonstrate empathy to customers during what may be a stressful time
- Excellent listening skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills
- Bilingual in English and Spanish is a plus
- High school diploma or GED
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Similar Jobs
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
