First Line Assurance Tester
Contract Type: Permanent
Location: Hybrid - Flexible
Closing Date: Wednesday 12th August
At Domestic & General, we're committed to delivering great customer outcomes while managing risk effectively across our business. As a First Line Assurance Tester, you'll play a vital role in safeguarding our operations and transformation activities by providing independent assurance that controls are designed and operating effectively.
This is an exciting opportunity to work across a wide range of operational and change initiatives, helping ensure risks are identified, managed and mitigated, while supporting the safe delivery of change and protecting customer outcomes.
About You
We're looking for someone with a strong understanding of risk, controls and assurance, who can work confidently with stakeholders at all levels.
To be successful in this role, you will have:
- Experience in assurance, risk management, controls testing, audit or operational risk environments.
- Knowledge of operational risk, change risk and resilience frameworks.
- Strong analytical and investigative skills with the ability to assess complex information.
- Experience reviewing controls, processes or change initiatives.
- Excellent stakeholder management and influencing skills.
- Strong written and verbal communication skills, with the ability to present findings and recommendations clearly.
- A proactive mindset with a focus on continuous improvement and customer outcomes.
The Role
As a First Line Assurance Tester, you'll provide assurance across operational processes, projects and change initiatives, validating that controls and risk actions are effective and delivering the intended outcomes.
Key responsibilities include:
Conducting assurance and testing activities across operational and change programmes.
Validating controls, risk actions and risk assessments to ensure effectiveness.
Performing scenario-based testing and implementation reviews to assess expected outcomes.
Supporting assurance activities before, during and after change delivery, including early life support reviews.
Identifying potential risks and unintended consequences that could impact customers or business performance.
Producing clear reports and recommendations for stakeholders.
Participating in governance forums, risk committees and assurance reviews.
Building strong relationships across Operations, Transformation, Risk and Compliance teams.
Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Skills Required
- Experience in assurance, risk management, controls testing, audit or operational risk environments
- Knowledge of operational risk, change risk and resilience frameworks
- Strong analytical and investigative skills with ability to assess complex information
- Experience reviewing controls, processes or change initiatives
- Excellent stakeholder management and influencing skills
- Strong written and verbal communication skills, able to present findings and recommendations clearly
- Proactive mindset focused on continuous improvement and customer outcomes
What We Do
We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands.)
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