First Impressions Coordinator

Looking for a role where you can be the reason someone smiles every day? Join our team as an First Impressions Coordinator and be the driving force behind a well-organized and welcoming office environment!

The First Impressions Coordinator is the welcoming face and voice of RJM, responsible for creating a positive, professional experience for visitors, clients, and callers. This role serves as a key ambassador of the company, ensuring the office environment is warm, organized, and reflective of RJM’s values. In addition to front desk and hospitality duties, this position provides administrative and coordinated support across the organization and assists with office operations, communications, and events.

Key Responsibilities

Greeting & Hospitality

• Greet visitors, clients, vendors, and staff in a courteous, friendly, and professional manner
• Serve as a company ambassador, creating a strong and lasting first impression
• Maintain a clean, organized, and welcoming lobby, reception area, and shared office spaces

Reception Management

• Answer, screen, and direct incoming phone calls professionally and efficiently
• Manage the front desk and reception area, ensuring first impressions are meaningful and memorable
• Welcome and assist incoming guests, vendors, and service providers

Administrative Support

• Process, scan, file, and manage paperwork and documentation
• Handle incoming and outgoing mail and deliveries
• Provide administrative support to all departments as requested, using a customer-first mindset
• Handle confidential and sensitive information with discretion and professionalism
• Oversee the company online store, including selecting high-quality items that engage and delight team members
• Liaison between employees and the company store vendor

Internal Communications

• Assist with the creation and distribution of the internal newsletter
• Support company-wide communications and announcements as needed

Office Coordination

• Assist with scheduling meetings and maintaining conference room calendars
• Order and track office supplies and amenities to ensure adequate inventory, including RJM branded items.
• Help maintain an organized and efficient office environment

Conference Spaces & Events

• Ensure conference rooms are clean, organized, and fully stocked with necessary supplies and amenities
• Provide support for meetings, events (both internal and external) including tradeshows, conferences, award ceremonies etc., and special office initiatives as requested

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Education:

• High school diploma or equivalent required.

Work Experience:

• 2+ years of experience in a similar role, preferably in an office environment. Experience with multi-line phone systems and basic office management software is a plus.

Demonstrated Professional Competencies to include: 

• Communication Skills: Excellent verbal and written communication skills with the ability to provide a warm and professional greeting to visitors and team members.
• Time Management: Ability to prioritize tasks effectively.
• Customer Service: Demonstrates a friendly, helpful, and proactive attitude in all interactions.
• Technical Proficiency: Proficient in Microsoft Office Suite and comfortable with learning new systems as needed. Experience with Canva and Adobe products preferred.  Comfortable using standard office equipment and technology.
• Attributes:  Highly organized with strong attention to detail.  Ability to multi-task and adapt to changing priorities.  Proactive, dependable and flexible to assist where needed.

At RJM, you’ll find:

• A people first culture built on trust, teamwork, and integrity
• A collaborative environment that values innovation and continuous improvement
• A leadership team that invests in your success
• Competitive pay ($45K-60K) and comprehensive benefits, including
  • Medical, dental, and vision coverage
  • Open PTO
  • Retirement plan with employer match
  • Voluntary benefits such as STD, LTD, life, critical illness, hospital indemnity, pet insurance

RJM is an Equal Opportunity and Affirmative Action Employer.