First Impressions Coordinating Assistant

Have you often felt like you wanted your work to have meaning? Every day, Resurrection staff members are doing work that matters with people who care. Resurrection’s purpose since its conception in 1990 is to “build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians.” Join our team and see how your contributions move the needle in transforming the World. 

Resurrection has an opening for a First Impressions Coordinating Assistant in our Locations & Care division! The position is full-time, non-exempt and is located at the Leawood campus at 13720 Roe Ave. Please see below for a full job description. 

Job Summary 

The First Impressions Coordinating Assistant serves as the church’s first point of contact and embodies hospitality, ensuring every interaction reflects positively on the church. This role requires excellent telephone and written communication skills, attention to detail, and a genuine passion to create a radically hospitable environment. 

Essential Responsibilities and Expectations: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position-Specific 

• Assist callers, walk-ins, and email inquiries by serving as the church's first point of contact. Answer questions, provide information, and maintain a positive, friendly attitude, including general inquiries that come through the website. 
• Acknowledge and respond to emails, voicemail, and other inquiries within four business hours during scheduled working hours (Monday through Friday), and by the next business day for after-hours communications. When a complete answer cannot be provided within the timeframe, communicate with the individual regarding next steps and the anticipated response time. 
• Recruit, onboard, train, schedule, and support information desk volunteers at the Leawood Location. Maintain volunteer schedules, communicate expectations and updates, and coordinate coverage to support a welcoming and consistent guest experience. 
• Sort and distribute mail and locate and retrieve packages as necessary.
• Compile, prepare, and distribute the staff announcements email, currently each Monday and Thursday, using information provided by staff to ensure information is accurate, timely, and appropriately communicated. 
• Maintain and update Leawood Location daily slides and event schedules, ensuring class and event information, including times and room assignments, are accurate and current. Coordinate with staff as needed to confirm details. 
• Assist staff and volunteers with workroom equipment, including copy, mail, and folding machines. 
• Order office supplies for the Leawood Location. 
• Maintain general awareness of churchwide events, programs, and location-specific information to direct inquiries appropriately and provide accurate information to callers, visitors, and staff. 
• Provide administrative and operational support to the Executive Assistant to the Senior Pastor as needed. 
• Other duties as assigned.

Churchwide 

• Follow Jesus and engage in the “five essential practices” of the Christian life: worship, study, serve, give, and share.
• Support the church’s purpose of “building a Christian community where non-religious and nominally religious people become deeply committed Christians.”
• Exemplify the church’s values and support its theological direction as a United Methodist Church.

Competencies

• Adapting – remains flexible and modifies behaviors quickly to help the church meet the dynamic needs of congregants and employees.  
• Communicating – develops and delivers clear communications (verbal and written) that meet the unique needs of different audiences.
• Focusing on Details – pays attention to key details, avoids errors, and fine-tunes results for maximum impact.
• Developing Others – helps others grow by training, coaching, and encouraging them, and creates opportunities for them to build their skills and confidence. 
• Following Processes – gets work done as effectively and efficiently as possible by following optimal processes.
• Problem Solving – makes good decisions quickly, solves problems effectively to help move the church forward.

Qualifications 

• High school diploma or equivalent is required. 
• 1-2 years of reception and/or general administrative experience.
• Prior customer service experience.
• Excellent interpersonal skills, over the phone, in writing, and in person.
• Proven results in strong organizational, administrative, multitasking, and time-management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other basic computer applications. 
• Ability to remain calm and composed under pressure. 
• Flexibility to adapt to changing priorities and responsibilities. 
• A positive attitude and a genuine passion for providing exceptional service. 
• Physical requirements: Must be able to sit for extended periods at a front desk and lift, push, or pull 35 lbs.