About Arlo:
At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.
Sustaining Firmware Manager
Location: Richmond, Canada/ Carlsbad, California/ Remote PST
We are looking for a Sustaining Firmware Manager to lead a team responsible for supporting and improving Arlo's existing products in the field. You will own the end-to-end sustaining lifecycle - from issue intake and triage through root cause analysis, fix development, and release delivery - ensuring our customers experience reliable, high-quality products.
Key Responsibilities
Issue Management & Triage – Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes.
Monitoring & Observability – Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause.
Release Planning & Delivery – Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases.
Team Leadership – Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment.
Escalation Management – Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination.
Systemic Issue Ownership – Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort. Track MTTR and quality metrics.
Cross-Functional Collaboration – Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.
Qualifications
5+ years of engineering management experience, preferably in embedded systems, firmware, or IoT product sustaining.
Familiarity with RTOS and embedded Linux based multi-threading system
Familiarity with WiFi networking, video streaming, and cloud-connected device ecosystems.
Strong understanding of firmware development, debugging, and release processes.
Experience managing bug triage, release trains, and escalation workflows at scale.
Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows.
Excellent communication skills — able to interface with CS, QA, factory, and partner teams.
Data-driven mindset with experience tracking MTTR, defect trends, and release quality metrics.
Experience with connected consumer devices (cameras, base stations, sensors) is a strong plus.
Education
BS CS/EE/CE or relevant work experience (MS is a plus)
The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between $133,000 – 200,000/year, plus equity. However, base pay offered may vary depending on multiple factors, including location, role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.
We’re committed to inclusivity and selecting the strongest candidate—no matter their background. Even if you don’t meet every listed qualification, we encourage you to apply. We’re happy to support growth in areas essential to the role. Interested in learning more about our workplace? Visit and follow our LinkedIn, and Glassdoor page to read employee insights and get updates of what it’s like to be part of Arlo.
We are proud to be an Equal Opportunity Employer. We do not discriminate based on Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age, or any other legally protected status in all hiring and employment. All qualified applicants will receive consideration for employment without regard to any of these factors.
Skills Required
- 5+ years of engineering management experience in embedded systems, firmware, or IoT product sustaining.
- Familiarity with RTOS and embedded Linux based multi-threading system.
- Familiarity with WiFi networking, video streaming, and cloud-connected device ecosystems.
- Strong understanding of firmware development, debugging, and release processes.
- Experience managing bug triage, release trains, and escalation workflows at scale.
- Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows.
- Excellent communication skills to interface with CS, QA, factory, and partner teams.
- Data-driven mindset with experience tracking MTTR, defect trends, and release quality metrics.
- Experience with connected consumer devices (cameras, base stations, sensors).
What We Do
We are a passionate and diverse group of thought leaders, creators, and developers across all disciplines dedicated to changing how people protect and connect with the people and things they love. Arlo is an award-winning, market leader in the smart home IoT category that is focused on bringing together deep expertise in product design, wireless connectivity and RF engineering, cloud infrastructure and leading-edge AI capabilities to create a seamless smart home experience for Arlo users that's easy to setup and a joy to interact with every day.
