Own the day-to-day product roadmap tracking and delivery coordination across technology, business, compliance/risk, operations and external partners.
Convert business needs into clear product requirements, user stories, BRDs, process flows and acceptance criteria.
Support the end-to-end customer and merchant journeys, ensuring a simple experience while meeting risk, compliance and operational requirements.
Identify product gaps, market opportunities and prioritized improvements through data, customer feedback, competitor reviews and stakeholder input.
Identify commercial opportunities and performance gaps through data, customer feedback, merchant input, market research and competitor reviews; recommend prioritized actions.
Support via research and gathering market intelligence for commercial planning for product launches, new features, merchant propositions.
Support the end-to-end customer and merchant journeys, identifying friction points that impact adoption, conversion, servicing or repeat use.
Perform any additional project, task or activities assigned/delegated by the Line Manager.
2-4 years’ experience in commercial product, growth, strategy, business analysis or digital financial-services delivery.
Experience in FinTech, lending, payments, wallets, banking, e-commerce or a regulated digital business is strongly preferred.
Strong commercial mindset with practical knowledge of P&L, unit economics, revenue drivers, customer acquisition, conversion, retention and product-performance metrics.
Hands-on experience working with Growth, Digital Marketing and Performance Marketing teams to improve app acquisition, activation, engagement and repeat usage.
Comfortable translating commercial needs into product requirements, user stories, BRDs, process flows and acceptance criteria. Requires coordinating with technology teams, without needing to be a technical product manager or engineer.
Strong analytical ability; able to use customer, merchant and commercial data to identify gaps, opportunities and priority actions.
Exposure to digital onboarding, eKYC/ID&V, credit decisioning, payments, collections or marketplace journeys is an advantage.
Bachelor’s degree in business, Finance, Marketing, Information Systems or a related field.
Experience with Agile delivery, backlog management, UAT and tools such as Jira or Confluence is an advantage.
Skills Required
- 2-4 years of experience in commercial product, growth, strategy, business analysis, or digital financial-services delivery
- Experience in FinTech, lending, payments, wallets, banking, e-commerce, or a regulated digital business
- Strong commercial mindset and practical knowledge of P&L, unit economics, revenue drivers, customer acquisition, conversion, retention, and product-performance metrics
- Hands-on experience working with Growth, Digital Marketing, and Performance Marketing teams
- Experience translating commercial needs into product requirements, user stories, BRDs, process flows, and acceptance criteria
- Ability to coordinate with technology teams without being a technical product manager or engineer
- Strong analytical ability using customer, merchant, and commercial data to identify gaps, opportunities, and priority actions
- Exposure to digital onboarding, eKYC/ID&V, credit decisioning, payments, collections, or marketplace journeys
- Bachelor's degree in business, Finance, Marketing, Information Systems, or a related field
- Experience with Agile delivery, backlog management, and UAT
- Experience with Jira or Confluence
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
