Note: Fidelity will not provide immigration sponsorship for this position.
The Role
HW Inactive Billing Process Support:
Support NMI, invoicing, term for non-payment, ABW deductions, one-time payments, pension deductions, lockbox payment processing, refund processing, and payroll arrears.
Production Support
· Perform file validations
· Identify and report issues; open Jira requests or incidents
· Assist associates with account research; raise Jira requests as needed
· Support AR/FABS releases including UAT and PPV testing
· Run daily status reports (DSRs) and submit SNOW tickets for workaround support
Project and Initiative Support
· Health and Welfare project scoping
· Business Analyst support for CA/COM initiatives
· Support for strategic initiatives and enhancements
· Support new client implementations and deconversions
· Recommend and submit process improvement and system enhancement requests
Reporting and Audit Support
· Respond to CSM and client requests for AR and FABS data
· Support PWC and internal audit requests
· Prepare and deliver monthly inactive billing process reporting
Additional Responsibilities
· Process billing statement requests
· Execute monthly term processes for payroll arrears clients
· Provide AE support
· Support year-end processing activities
The Expertise and Skills You Bring
5-7 years’ experience within a professional, fast-paced, corporate environment, preferably in the financial services industry. At least 2 years’ experience as a data analyst
Health and Welfare experience is preferred but not required
Experience with applicable Fidelity System Applications (Oracle Accounts Receivable/FABS, HOBS, FHB, XTRAC, Net Benefits) is preferred but not required
Working proficiency of SQL and Microsoft Office products (Word, Excel, Outlook, Access)
Ability to successfully execute a task and move onto the next job function in a fast-paced, deadline-oriented environment
Exhibit strong analytical and problem-solving skills
Strong written and verbal communication skills
The Team
You will be part of a team with 10 associates, where you will work closely with other HW specialized associates in Merrimack and Raleigh. You will also be working closely with members of the client service teams and HW Operations team to resolve client and participant issues. Given the high degree of risk, including considerable financial and reputational exposure, proactive research, issue resolution and reconciliation skills are top priorities.
Certifications:Category:OperationsPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- 5-7 years experience in a professional corporate environment, preferably in financial services
- At least 2 years experience as a data analyst
- Proficiency in SQL and Microsoft Office products
- Health and Welfare experience is preferred
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
