Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for FinCrime Outsourcing Vendor Manager in Austin to join the FinCrime Vendor Management team, to support our vendor teams to achieve their goals. The Vendor Manger is responsible for ensuring the outsourcing teams are delivering service at the expected quality and speed, and following the procedures and risk controls.
The Vendor Manager will be working on managing one of our vendors in the region and working closely with team members in Vendor Management team..
The Vendor Manager will also be a direct lead of FinCrime Vendor Coordinators.
You can read the detailed job description for this role on
Your mission, should you choose to accept it:
A Daily partner management - Solving ad hoc issues, contributing to the Wise FinCrime Operation strategy, owning the agent database processes (WorkDay). Following the monthly vendor billing process. Acting as a main point of contact for the vendor.
Process design & improvement - Active involvement in the development and direction setting of the FinCrime Vendor Management team, including continuous improvement of the outsourcing process.
Ramping up outsourcing - Ensure a high level of new agents joining by performing hiring calibrations for all outsourced roles. Work with other Vendor Managers regarding headcount balance between vendors.
Escalation tracking - Understanding the escalation logic for each outsourced line of work, tracking and improving the escalation accuracy of the outsourced team.
Quality and Training oversight - Helping to set up and maintaining the outsourced teams' training and quality strategy, including new starter and continuous improvement trainings.
Vendor leadership support - Main point of contact for the outsourced Leadership, QA, Trainers etc., offering guidance and support and keeping “the Wise way of working” within the outsourced support functions.
Reporting - A clear understanding of the FinCrime Operation KPIs, setting and tracking of the Service Delivery Gates, using data extracted from Looker for projects.
OS Coordinator growth support - Being a direct lead of OS Coordinator(s), supporting career development of OS Coordinator through coaching and cultivating culture of autonomy in a team.
Live the values - Contributing to the team’s culture and setting a great example by living our values on a daily basis.
Qualifications
A bit about you:
You’re fully fluent in English, and you have excellent verbal and written skills
You’ve been working in a leadership or managerial position for at least 3 years
You have experience in FinCrime Operaitions.
You’ve got strong analytical skills - you are comfortable with interpreting data and can derive strong insights from it
You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects when needed
You’re focused on the outcome for the customers, the team, and the company
You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself
You’re comfortable taking initiative in launching new projects tied to the bigger mission
You’ve got great people skills and you’re a great relationship builder
Any pervious leading experience is a benefit
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
