As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, the Service Management (SM) team is a techno-functional group responsible for supporting the system operations function for US Regulatory Reporting, Reserve Bank of India Regulatory Reporting, BASEL Production Support capabilities. This team has a holistic understanding of the data sources, processes, and outputs, and the ability to trouble-shoot and resolve problems related to the numerous data sources and processing involved on various Finance technology systems.
Purpose:
This role will primarily be focused on Regulatory Reporting (RBI & Basel) operational process planning, run execution and report delivery. Included in the scope of work is impact assessment of production changes and the update of E2E process flows and runbooks. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing issues.
ResponsibilitiesThis analyst role is responsible for ensuring operational processes are accurately monitored and executed according to the run book & operational calendar. Responsibilities include:
- Support in documenting, tracking, and resolving issues & changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting and presentations
- Business communication regarding progress on open items. Raising production incidents and driving issue resolution through tactical fixes, root cause analysis, permanent fixes
- Responsible for planning and ensuring successful completion of operational activities. Prepare status updates and capture processing statistics
- Retrieve and analyze the data from underlying analytical/operational databases to develop understanding and identify process improvements to gain efficiencies
- Assist with the identification, development, testing and monitoring of operational controls as per respective process PRSA and Amex wide Issue Management guidelines
Open to working extended (sporadically though) hours and on weekends on a rotational basis
Qualifications & Behavioral Skills:
- Bachelor’s degree required preferably in Computer Science
- Good communication both written and verbal, facilitation, and presentation writing skills
- Creative, analytical and adaptive mindset
- Experience working on a globally and culturally diverse team and supporting global processes Ability to define, map and document a business process through process flows or other related documents
- Transformational approach to re-engineer processes to solve business problems and drive improvements
Strong relationship management including collaborating, and extensively coordinating with internal and external partners
Technical Skills & Knowledge of Platforms
- Knowledge of scheduling tools (Airflow/GCP Composer) is required
- Basic knowledge with GCP/Cloud, SQL & Big Query skillset is recommended
Preferred familiarity with Amex project methodology (SDLC, Agile) and related testing methodologies. Prior testing experience is a plus.
- Knowledge and experience in AI/ML is preferred.
- Experience with Oracle Analytics Server (OAS), BI Publisher, Tableau or similar analytical toolset is recommended
- Experience with American Express accounting and reporting processes, (including financial and regulatory reporting) is desirable
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree (preferably in Computer Science)
- Knowledge of scheduling tools (Airflow/GCP Composer)
- Good written and verbal communication, facilitation, and presentation skills
- Ability to define, map and document business processes and create process flows/runbooks
- Willingness to work extended hours and weekends on a rotational basis
- Creative, analytical and adaptive mindset with process re-engineering orientation
- Basic knowledge of GCP/Cloud, SQL and BigQuery
- Familiarity with SDLC, Agile and testing methodologies; prior testing experience a plus
- Knowledge and experience in AI/ML
- Experience with Oracle Analytics Server (OAS), BI Publisher, Tableau or similar tools
- Experience with financial and regulatory reporting processes (American Express experience desirable)
- Experience working in globally and culturally diverse teams and strong relationship management
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
