Product Support Supervisor

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Product Support Supervisor

Product Support Supervisor will report to Product Support Team Leader or Product Support Manager. This specific role has responsibility to execute Product Support Team strategy by performing certain tasks.

Some of your key responsibilities include:

• Prepare Business Requirements Documents for application enhancements (mainly, but not limited to Expense platform – IPEX). Work closely with Expense and Systems Teams on development items

• Work with Subject Matter Experts to understand the process and impact on the test design and execution

• Work with technology experts to ensure appropriate design and development of requirements and test scenarios

• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (mainly, but not limited to IPEX)

• Maintain open lines of communication with Expense and other Fund Administration business teams to identify process deficiencies and lead automation/improvement initiatives

• Execute automation and IPEX development projects with collaboration from Business Lines and Systems

• Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments

• Supervise day-to-day team operations and provide on-the-job training and support for junior team members

• Create and maintain system documentation and best practice guidelines

Desired Qualifications:

• 3+ years working experience in any relevant field (finance, business analysis and/or testing)

• Knowledge and experience preparing and executing test scenarios

• Aptitude for understanding global business considerations when implementing new business systems

• Takes ownership and follow through on tasks; results oriented

• Analytical and problem-solving skills

• Ability to work with business users and systems personnel in a team environment

• Proficient working knowledge of English

• Strong organizational and time management skills

• Strong attention to detail

• Working knowledge of MS Office

• Prior exposure to financial statements, accounting, expenses or system related projects is a plus

• Written and verbal communication skills

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance

• Contracts for an indefinite period, from day one

• Private medical care

• Life Insurance

• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. Professional trainings and qualification support

• Wellbeing Program

• Online Social Fund benefit platform

• Social, sport and integration events

• Onboarding Program for new hires

What You Can Expect At BBH:

If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.