As a Financial Operations Supervisor, you will lead a team dedicated to delivering exceptional service to our Financial Professionals, clients, and internal partners. This role is ideal for a proven leader who thrives in a dynamic environment, embraces change, drives accountability, and develops high-performing teams. You will serve as a coach, mentor, and change champion, helping associates navigate evolving business priorities while maintaining a strong focus on service quality, operational effectiveness, and team engagement.
Foster a culture of accountability, ownership, collaboration, and continuous improvement.
Support associate development through training, coaching, and career growth opportunities.
Lead your team through organizational, procedural, and technology-related changes with confidence and transparency.
Identify process improvement opportunities that enhance service delivery, efficiency, and the overall client experience.
Monitor service levels, quality metrics, and team performance to ensure consistent results.
Address escalated service concerns and work collaboratively to deliver effective resolutions.
Utilize data and trends to identify opportunities for improvement and remove obstacles impacting performance.
Establish clear expectations and hold team members accountable for commitments, deadlines, and performance goals.
What We Are Looking For
Required Qualifications
Three or more years of leadership, supervisory, finance, operational, or related experience.
FINRA SIE and Series 99 license required
Demonstrated ability to lead teams through change and drive adoption of new processes or initiatives.
Strong coaching, performance management, and employee development skills.
Excellent communication, interpersonal, and relationship-building abilities.
Strong problem-solving, decision-making, and organizational skills.
Location: Fairfield, IA or Phoenix, AZ, – Hybrid in-office 3 days/week
Salary Range: $67,000-82,000
Why Cambridge?
Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.
- Premium benefit package including medical, vision, dental, life and long-term disability insurance
- Vacation/sick time
- 401K retirement plan with company matching program
- Eleven paid holidays
You can find more details about our comprehensive benefits package here.
Cambridge Overview:
Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.
Skills Required
- Three or more years of leadership, supervisory, finance, operational, or related experience
- FINRA SIE license
- FINRA Series 99 license
- Ability to lead teams through change and drive adoption of new processes or initiatives
- Strong coaching, performance management, and employee development skills
- Excellent communication, interpersonal, and relationship-building abilities
- Strong problem-solving, decision-making, and organizational skills
What We Do
Do you control your journey? Are you independent? At Cambridge, we are business innovators, financial planners, wealth advisors, business builders, next generation, retirement planners, visionaries, investment advisors, succession planners, entrepreneurs, and business owners. We believe clients come first, and we all need the freedom to customize our businesses, our way, to best serve our clients. Visit joincambridge.com to learn more. We believe every journey is important. We are independent. We are Cambridge. Visit youcontrolthejourney.com to see more about who we are, what we do, and why we do it. Securities offered through Cambridge Investment Research, Inc., a broker-dealer, Member FINRA/SIPC and Investment Advisory Services offered through Cambridge Investment Research Advisors, Inc., a Registered Investment Adviser. Both are wholly-owned subsidiaries of Cambridge Investment Group, Inc. Cambridge and its predecessor broker-dealer was founded in 1981.
