The Role
About Us:
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
About the Position:
We’re looking for a proactive and detail-oriented Financial Operations Specialist to join our Canada-based team full-time. This role will serve as the primary finance resource for our Canadian subsidiary, supporting a wide range of accounting, billing, and operational functions. You’ll work closely with our U.S based Finance and HR teams while taking ownership of key processes locally — from AP and customer billing to office management and tax compliance. This is a great opportunity for someone who thrives in a hands-on, fast-moving environment and enjoys building structure in a growing organization.
This role reports directly to a leader in Accounting. No direct reports.
Please note: There is a 2 days a week in office requirement for this role and the recruiting team will confirm location and ability to commute before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
Within 30 Days You’ll:
- Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
- Learn the basics of our chart of accounts structure and start reviewing and entering vendor invoices, collecting credit card receipts, and assisting with processing of employee expense reimbursements
- Act as a primary point of contact for our Victoria office space, coordinating and tracking parking validations as needed, ensuring access and facilitating room bookings, and troubleshooting onsite issues or facility concerns
- Enter daily cash and corporate card transactions to reconcile bank and book balances.
- Begin managing customer billing activities, including performing audit procedures between Stripe, Corpa (back-end), Core (front-end) and responding to billing inbox requests for cancellations and support.
Within 60 Days You’ll:
- Manage incoming mail scans and ensure proper digital filing and document organization
- Begin understanding and preparing other recurring journal entries and monthly reconciliations
- Facilitate tracking, calculating, recording, and processing of employee and affiliate commissions payouts
- Perform monthly billing audits between parent and subsidiary entities and ensure accurate invoicing for intercompany subscription services
- Begin assisting with compliance activities, including sales and payroll tax filings and remittances and providing support and schedules for ad-hoc audit requests as needed
- Interface with outside departments in regards to questions around transactions and account inquiries
Within 90 Days You’ll:
- Own all monthly recurring journal entries and reconciliations in conjunction with the US team
- Take charge of the financial reporting process including review of the month-to-month Income Statement variances
- Work with the Senior Accounting Manager to document policies and procedures as well as brainstorm improvements to current day operations
- Help improve financial workflows by identifying and implementing process efficiencies
You Should Apply If You:
- Have 1-2 years of relevant experience in a finance, accounting, or administrative role
- Posses strong attention to detail with a proactive approach to documentation and task follow-through
- Demonstrate comfort working independently and across time zones with remote teams
- Have excellent organizational and professional communication skills, especially when interacting with vendors and internal teams
- Have a willingness to learn new systems and improve processes - experience with tools like NetSuite, QuickBooks, Stripe, Salesforce, or Google Sheets is a plus
About Our Benefits:
- Estimated Hourly Rate: $28.50 - $32.50 CAD (depending on candidate experience)
- Ongoing training and growth opportunities.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited paid vacation. We expect you to work hard, but still enjoy your personal life
- Flexible work space (remote, hybrid, or travel-friendly)
- Comprehensive benefits plan (health, dental and short-term counseling)
- Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants)
- In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks
- Employee Stock Incentive Plan.
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.
Read here about your California privacy rights.
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The Company
What We Do
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Why Work With Us
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
Gallery
ChowNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy asks local Los Angeles employees to come in 2 times a week to allow for in person collaboration and cross-functional relationship building. Our open air, Culver City Headquarters is spacious and inviting for teams to be together.
Typical time on-site:
2 days a week
Culver City, CA
The ChowNow HQ is in the heart of LA's tech scene. Culver City is near the beach, the freeways, the airport, & the tech industry action. Just 5 minutes from the vibrant center of Downtown Culver City, team members have the opportunity to explore the local fare to their heart's content.
