Financial Operations Manager, Asia AI Program

Posted 6 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Mid level
Fintech • Insurance • Financial Services
The Role
Manages financial governance and portfolio reporting for regional AI investments across Asia. Responsibilities include budgeting, forecasting, variance analysis, capitalization, business case validation, benefits tracking, funding allocation, delivery-risk monitoring, executive reporting, and coordination with country finance, technology, project, and executive stakeholders.
Summary Generated by Built In

We are expanding the use of AI across sales, service and operations in Asian markets. Each project requires budget management, forecasting, an approved business case and benefits tracking. The AI Program and Financial Operations Manager supports these financial and portfolio management activities.  You will maintain a clear view of the regional AI portfolio, including its cost, delivery status and realised benefits. You will run the monthly financial cycle covering actuals, forecast, variance, capitalisation and the funding allocations across Global, Asia and local. You will produce the monthly portfolio review that the region's most senior AI executive takes into the leadership forum. You will build and challenge the business cases that decide which projects are funded next. You will also monitor flagship projects and identify potential delivery delays early.   This finance role works with country finance teams, project leads, technology delivery managers and executive sponsors. Its reports are reviewed by senior leaders and inform portfolio decisions. It is suited to a finance professional with three to five years of experience who wants to apply financial analysis in a regional transformation environment. 

Position Responsibilities:

Financial governance and business case management

  • Own the monthly financial cycle for every centrally funded AI project — actuals, forecast, variance against approved budget, and the commentary that explains the movement.

  • Calculate and confirm the capitalization of technology and data science labor with the expense team each month.

  • Develop and validate business cases supporting new funding requests, and present the financial analysis in the approval forum.

  • Keep the enterprise planning system current — workforce budget, forecast and expected capitalization — so that the bottom-line position reconciles to the approved budget and no cost center shows a false overspend.

Portfolio management and reporting
  • Maintain the regional AI project register, including funding source, delivery stage, business owner, technology platform and executive sponsor, and ensure that it remains accurate and current.

  • Manage the monthly portfolio performance review: issue the reporting request and standards, follow up on missing submissions, review each submission for quality and executive readiness, consolidate the results and release the report on schedule.

  • Produce the monthly delivery status report, covering achievements, work in progress and the 90-day forward plan.

  • Proactively manage the AI investment portfolio from a delivery and execution standpoint: gather and update project information in the use case database, track progress against plan, flag issues as they are identified, and propose better approaches to portfolio management and oversight. This does not mean owning delivery of individual projects, but staying close enough to the work to surface risks early and suggest improvements.

Benefits tracking and value realization
  • Own the reporting of realized value from AI across the region, reconciling the month-end portfolio extract and identifying new projects and missing attribution.

  • Secure verification of the numbers from each country's AI lead and write commentary that explains what moved and why.

  • Maintain each project's cost and benefit position across revenue generation, cost savings and cost avoidance, and identify benefits that do not yet have sufficient supporting evidence.

Budget, vendor and delivery oversight
  • Maintain the forecast for external delivery partners and specialist data science resources, supply the reference data for the invoicing cycle, and keep hiring and resourcing assumptions aligned with the budget.

  • Participate in delivery sessions for flagship portfolio projects, identify blockers and provide advice where appropriate.

  • Hold a pre-governance check-in with each country project office ahead of its monthly review so that timeline and cost risk are raised early rather than discovered late.

Stakeholder management and executive communication
  • Coordinate across country AI leads, country project offices, delivery teams, regional and group finance, the technology delivery organization and the global AI program.

  • Align definitions, deadlines and data before disagreements become escalations.

  • Draft the material senior executives take into leadership forums — slides, commentary, highlights and remarks — turning portfolio data into a clear position on cost, progress and value.

Required Qualifications:

  • A bachelor's degree in finance, accounting, economics, business or a related discipline. A professional qualification such as CPA (Certified Public Accountant), ACCA (Association of Chartered Certified Accountants) progress towards the CFA (Chartered Financial Analyst), or a project management certification such as PMP (Project Management Professional), PRINCE2 or Agile is welcome but does not replace hands-on experience.

  • 3 to 5 years in financial planning and analysis, business finance, finance transformation, a project or program office, business management, or management consulting.

  • Genuine interest in the delivery and execution side of AI initiatives, not only the financial reporting. This role requires proactively gathering and updating portfolio information, tracking delivery progress and flagging issues, and proposing improvements to portfolio governance.

  • Command of core finance disciplines: budgeting and forecasting, actuals-versus-forecast variance analysis, cost center and project code structures, accruals, capitalization of labor and infrastructure, business case construction, and benefit tracking across revenue, cost saving and cost avoidance.

  • Advanced Excel — large models, multi-source reconciliation, pivot analysis and clean model structure — together with executive-standard PowerPoint. Working confidence with enterprise planning and portfolio systems such as Anaplan,  Oracle, or Planview, and with general ledger and expense reporting tools.

  • Demonstrated day-to-day use of AI tools to improve personal productivity and work quality.

  • Experience in portfolio and project governance, milestone and roadmap tracking, risk and dependency management, and status reporting to a fixed calendar.

  • Strong written English, including the ability to prepare executive-ready commentary.

Preferred Qualifications:

  • Insurance, banking, or consulting background, with experience at associate/consultant level bringing structured problem-solving, stakeholder management, and strong presentation skills.

  • Exposure to technology, AI, or digital investment initiatives, with the ability to understand project costing, funding decisions, and challenge business assumptions effectively. Deep technical expertise is not required.

  • Regional Asia experience, with the ability to work across diverse markets and cultures, aligning stakeholders and driving outcomes in a multi-country environment

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

Skills Required

  • Bachelor’s degree in finance, accounting, economics, business, or a related discipline.
  • Three to five years of experience in financial planning and analysis, business finance, finance transformation, a project or program office, business management, or management consulting.
  • Experience with budgeting, forecasting, actuals-versus-forecast variance analysis, cost centers, project codes, accruals, capitalization, business cases, and benefits tracking.
  • Advanced Microsoft Excel skills, including large financial models, multi-source reconciliation, pivot analysis, and clean model structure.
  • Executive-standard Microsoft PowerPoint skills.
  • Working knowledge of enterprise planning and portfolio systems such as Anaplan, Oracle, or Planview, plus general ledger and expense reporting tools.
  • Demonstrated day-to-day use of AI tools to improve productivity and work quality.
  • Experience with portfolio and project governance, milestone and roadmap tracking, risk and dependency management, and fixed-calendar status reporting.
  • Strong written English and ability to prepare executive-ready commentary.
  • Professional qualification such as CPA, ACCA, progress toward CFA, PMP, PRINCE2, or Agile certification.
  • Insurance, banking, or consulting experience at associate or consultant level.
  • Exposure to technology, AI, or digital investment initiatives.
  • Regional Asia experience working across diverse markets and cultures.

Manulife Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.

  • Healthcare Strength Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
  • Retirement Support Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
  • Flexible Benefits Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.

Manulife Insights

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The Company
HQ: Toronto, Ontario
32,427 Employees
Year Founded: 1887

What We Do

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms

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