Financial Operations Associate (Chargeback/Dispute)

We Are

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app. 

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

You Will

• Lead and manage chargeback operations across multiple markets and countries, ensuring consistent quality and process alignment.
• Review and make informed decisions on chargeback cases, determining which cases should proceed or be closed, to minimize company losses.
• Monitor and improve Financial Operations processes by identifying gaps and implementing best practices. Develop and maintain data dashboards to track chargeback volumes, win rates, and operational efficiency.
• Serve as the subject matter expert (SME) on dispute processes and policy changes, ensuring alignment with industry best practices.
• Collaborate closely with cross-functional teams to ensure smooth communication and alignment across regions.
• Mentor and guide junior team members, fostering skill development and supporting the team’s growth.
• Analyze trends, generate insights, and propose improvements for chargeback strategy and operations.

• Proven expertise in chargeback and dispute management (3+ years), with a deep understanding of network rules, regulatory frameworks, and compliance standards.
• A logical thinker who can evaluate cases critically and make data-driven decisions.
• Highly organized, detail-oriented, and able to manage complex tasks across multiple markets.
• An excellent communicator, able to convey ideas clearly, collaborate effectively with stakeholders, and present chargeback insights and strategies to senior leadership.
• Open-minded, enjoys exploring new ways of working, and embraces a culture of experimentation and innovation.
• Passionate about developing the team and fostering a collaborative, solution-oriented environment.
• High level of integrity and work ethic; capable of managing confidential data with professionalism.
• Ability to work both independently and as part of a team.
• Degree/Diploma in Accounting/Finance/Economics.