Jobs at YouTrip

Oversee Malaysia customer service operations by analyzing performance data, maintaining reports and dashboards, managing quality assurance, developing training, and improving knowledge systems. Monitor workforce coverage, SLAs, customer satisfaction, escalations, disputes, and chargebacks while supporting continuous improvement. Coordinate vendor performance, invoices, contracts, and billing issues, and deputize for the Customer Service Manager during absences and escalation rotations.

Prepare payment operations reports, bank settlements, bookkeeping, monthly reporting, reconciliations, statutory audit and tax support. Monitor client account balances, assist with compliance reporting, cash flow and intercompany transactions, and improve financial reporting processes through automation. The role requires full-set accounting and month-end closing experience, accounting education or professional membership, Excel or Google Sheets proficiency, and strong attention to detail.

Analyze and assess customer profiles for authenticity using data tools, assist in investigations, and collaborate with compliance to ensure effective operations.

The Finance Manager will manage funds flow, strengthen reconciliation processes, enhance accounting controls, support cash flow management, and drive operational efficiency in a fintech environment.

Perform end-to-end transaction investigations, review alerts from monitoring and screening systems, analyze transaction data for suspicious patterns, prepare and submit Suspicious Matter Reports, request additional customer information, collaborate with cross-functional teams, and support Australian business days while performing ad-hoc legal/compliance duties.

Analyze customer profiles using screening tools to verify authenticity and identify risks. Document and resolve KYC assessments, including name screening, background checks, and adverse news reviews. Coordinate with customers, internal teams, Compliance, and other business functions to investigate cases, improve internal processes, support customer satisfaction, and protect company and user interests.

Investigate escalated transaction-monitoring alerts, identify suspicious or fraudulent patterns, mitigate transaction risks, file Suspicious Transaction Reports when applicable, and collaborate with Compliance and business teams to protect company and customer interests.

Support fraud alert reviews, investigate disputed card transactions, identify fraud patterns and compromised merchants, collaborate across business functions, and assist with compliance duties to minimize losses while protecting customer experience.

Own Malaysia’s full-funnel marketing campaigns across acquisition, activation, retention, influencer, partnership, CRM, paid media, and offline channels. Manage budgets, campaign measurement, optimization, and post-campaign analysis while driving user growth and engagement. Lead KOL and strategic partner relationships, coordinate cross-functional teams, and develop a high-performing marketing team. Use testing, segmentation, behavioral analysis, and performance data to improve user journeys and campaign ROI.

Lead backend engineering for YouBiz: design and own scalable, high-availability services; mentor engineers; plan and deliver projects; write and review high-quality code; collaborate with product, QA, and operations; maintain documentation and promote best practices.

As a Compliance Analyst, you will analyze live transactions for suspicious activities, assess sanctions, identify fraudulent patterns, and collaborate with teams to ensure compliance in financial services.

Designs, documents, and executes manual testing for iOS, Android, web applications, and backend APIs. Performs functional, regression, accessibility, UAT, integration, build verification, and release validation testing. Logs defects, collaborates with engineering teams, assesses sprint test scope and quality risks, supports release readiness, communicates test results, and improves QA processes. May assist automation efforts by identifying candidates and preparing scenarios.

Leads one or two software engineering teams building scalable backend and frontend applications. Responsibilities include people management, mentoring, performance evaluations, technical direction, hands-on coding, code reviews, project delivery, engineering excellence, test automation, stakeholder communication, and cross-functional collaboration. The role requires expertise in concurrent, distributed, and high-performance systems while fostering agile, autonomous, and high-performing teams.

Plan, create, schedule, and publish engaging social media content across TikTok, Instagram, and Facebook. Develop video-focused content strategies, monitor platform trends, engage with followers, maintain the brand voice, and collaborate with marketing teams to evaluate performance and optimize creative output. The role requires end-to-end content ownership, including planning, shooting, editing, and uploading, along with active participation in content ideation.

Lead and mentor a team of 10+ engineers across Android, iOS, and backend development. Own mobile and backend architecture, API design, scalability, security, testing, CI/CD, and delivery quality. Stay hands-on through coding and code reviews while guiding technical direction, project execution, hiring, performance management, and career development. Collaborate with Product, Design, QA, and other stakeholders to deliver reliable fintech products at scale.

Develop and maintain scalable, secure backend services and APIs using Golang. Participate across the software development lifecycle, including architecture, testing, deployment, monitoring, and maintenance. Collaborate with cross-functional teams, contribute to code reviews and technical documentation, and improve system performance, reliability, and scalability. Build automated unit, integration, and end-to-end tests for fintech platform services.

Lead complex, cross-team technical programs spanning mobile, backend, infrastructure, risk, compliance, and operations. Build roadmaps, manage dependencies and risks, coordinate releases, track delivery and business metrics, and communicate with technical teams and senior stakeholders. Improve engineering processes, documentation, incident follow-ups, and delivery tooling while supporting launches across India, Singapore, and other regional markets.

Own the end-to-end architecture for payments and money movement across multi-currency wallets, ledgers, card issuing, FX, transfers, settlement, reconciliation, and platform services. Define resilient, compliant, high-availability systems; guide partner and vendor integrations; establish engineering standards and architecture documentation; and mentor senior technical leaders. The role requires hands-on production engineering experience with financial ledgers, card schemes, regulated environments, and multi-market payment systems.

Design and develop scalable, secure backend systems for high-volume payment workflows. Build distributed services, integrations, and transactional systems; optimize performance and reliability; implement automated testing; resolve production issues; and contribute to architecture, code reviews, documentation, mentoring, and hiring.

Develop and optimize secure, scalable backend applications using Golang or another strong backend language. Responsibilities include designing distributed systems and microservices, implementing automated tests, improving application performance and reliability, troubleshooting complex issues, participating in architecture and code reviews, documenting technical solutions, and mentoring or evaluating engineers.