Financial Operations and Billing Specialist

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

We are seeking a highly organized and detail-oriented Financial Operations Billing Specialist to join our Finance team and support our global Voice business. In this role, you will be responsible for ensuring accurate and timely customer invoicing, reconciling billing data, and contributing to the monthly close process. The ideal candidate will bring strong analytical skills, experience with automated billing systems, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Prepare and process accurate monthly user invoices for the Voice division, ensuring they align with Salesforce user data and comply with contractual terms.
• Reconcile billing data and resolve discrepancies promptly in collaboration with the Sales Operations team.
• Support the month-end close process, including preparation of billing-related journal entries and account reconciliations.
• Assist with external audits by providing timely and accurate documentation.
• Provide exceptional support to Sales Account Managers and external customers by addressing billing inquiries and resolving issues promptly and effectively.
• Assist with collections and cash application to ensure timely payment processing.
• Proactively participate in identifying and implementing process improvements & efficiencies in billing operations and systems. 

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field (or equivalent UK qualification, e.g., BSc in Accounting or ACCA/CIMA part-qualified).
• 2+ years of experience in billing, accounts receivable, or finance in a SaaS or subscription-based environment.
• Demonstrated expertise in analytical thinking and accounting principles.
• Advanced proficiency in Microsoft Office, particularly Excel, with strong experience in databases and data analysis techniques, including PivotTables, VLOOKUPs, filtering, and indexing.
• Experience with ERP or billing systems (NetSuite preferred) and CRM systems (Salesforce).
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.