Job
Description
Job
Title: Financial Inclusion Officer
Reports
To: Branch
Manager
Reports
to (Functional): Product
Associate – Group Lending
SUMMARY
Job Profile
The role
of the Financial Inclusion Officer (FIO) is to promote the growth of clients
and the portfolio in the group methodology through mobilization of new potential
customers to grow the group lending portfolio and provide financial literacy
trainings to the group customers as part of a preparation process as the
clients take up FINCA credit group loans products.
ESSENTIAL DUTIES
Include
the following:
§ Together with the Branch Manager,
the FIO draws up monthly plans in the identified catchment locations where
sales and marketing activities such as community sales drives, focus group
discussions, marketing drives and door to door have been conducted.
§ Together with the Branch Manager,
the FIO draws up a the monthly 3 pack training session for each of the
identified groups’ of potential customers for the group lending product to
achieve the monthly required targets.
§ Training.
1. Financial literacy training of Groups
identified.
§ The FIO Implements the schedule of
action work plans agreed at the beginning of each month and provides weekly feedback
to his/her direct supervisor, the Branch Manager with a dotted line to the product
associate.
§ The FIO Must acquire excellent
product knowledge of FINCA Uganda’s products and key knowledge on FINCA’s
competitors in the market or area of operation;
§ It is important to note that the
FIO’s responsibility is to stay updated with the changes related to the group
lending features that might affect the client.
§ The FIO Must disseminate
transparent communication to the potential customer.
§ The FIO is responsible to achieve
the individual monthly targets both, in numbers and volumes of groups mobilized
and disbursed.
COMPETENCIES
To
perform the job successfully, an individual should demonstrate the following
competencies:
§ Sales
and Marketing Skills-
Able to effectively market a product focusing on the benefits and convincing
clients with excellent interpersonal skills purposed to on-board the customer
to take a loan.
§ Customer
Service - Manages
difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service; Responds to requests for
service and assistance; Meets commitments.
§ Problem
Solving -
Identifies and resolves problems in a timely manner, Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with difficult issues.
§ Quality - Demonstrates accuracy and
thoroughness; Looks for ways to improve and promote quality; Applies feedback
to improve performance; Monitors own work to ensure quality.
§ Time
Management -Manages schedules and daily plans and exhibits punctuality
§ Dependability - Follows
instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to long hours of work when necessary to
reach goals. Completes tasks on time or notifies appropriate person with an
alternate plan.
QUALIFICATIONS AND EXPERIENCE
§ Degree or
Diploma in Business, Marketing or a related field required; Degree is an added advantage.
§ Fluency
in English (written and spoken) required; Additional local language in country
and area of operation, is preferred
§ Good
communication skills
§ Knowledge
of Sales of Loan products and customer service is an added advantage
§ Able
to sell and cross sell a large range of products
KEY
DELIVERABLES
§ Number of new untapped areas
contacted for mobilization of potential clients.
§ Number of new groups inaugurated and
disbursed.
§ Submit progress of work weekly
reports to Branch Manager for Loan officer’s assessment.
KEY
RELATIONSHIPS
§ Branch Managers
§ Loan officers
§ Credit Supervisors
§ Group Lending Product Associate
TRAVEL
REQUIREMENTS
Availability to travel
90% of the time within the Branch catchment areas
Requirements
QUALIFICATIONS AND EXPERIENCE
§ Degree or
Diploma in Business, Marketing or a related field required; Degree is an added advantage.
§ Fluency
in English (written and spoken) required; Additional local language in country
and area of operation, is preferred
§ Good
communication skills
§ Knowledge
of Sales of Loan products and customer service is an added advantage
§ Able
to sell and cross sell a large range of products
Skills Required
- Degree or Diploma in Business, Marketing or a related field
- Fluency in English (written and spoken)
- Good communication skills
- Knowledge of Sales of Loan products and customer service
- Able to sell and cross sell a large range of products
What We Do
FINCA International is a global non-profit organization dedicated to ending poverty through sustainable and scalable solutions, offering microfinance services and financial products to underserved communities.
