We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
As Financial Crime Operations Manager, you’ll play a key role in protecting Dojo from financial crime. Reporting to the DMLRO, you’ll help ensure we meet our legal and regulatory obligations, including POCA, the Money Laundering Regulations, and other UK and international requirements. You’ll support the development of our financial crime policies and procedures, oversee the effectiveness of our controls, and ensure timely reporting of suspicious activity to the relevant authorities. You’ll also help drive a strong compliance culture across the business.
This is a great opportunity for an experienced financial crime specialist looking to take the next step in a fast-moving, high-growth environment.
What you’ll do- Support the DMLRO / MLRO in managing Dojo’s financial crime programme, ensuring compliance with UK and international regulations.
- Monitor and drive the implementation and closure of remediation actions arising from compliance monitoring reviews and audits.
- Provide risk-based advice on financial crime matters to first line risk and operations teams, as Dojo’s subject matter expert on financial crime regulations.
- Contribute to the development and regular review of AML policies and procedures, ensuring they remain up to date.
- Assist with monitoring, investigating, and reporting suspicious activity, including submitting SARs to the NCA.
- Conduct reviews on Dojo’s exposure to money laundering and terrorist financing risk on a periodic basis.
- Help deliver AML training across all critical business functions, ensuring all employees understand their responsibilities.
- Assist with regulatory reporting to the FCA, NCA, and other authorities as needed.
- Keep up to date with regulatory changes and industry best practices, including; gap analysis against existing policies and procedures
- Work closely with teams across Risk, Operations, and Compliance to strengthen Dojo’s financial crime framework.
- Provide compliance advice on new products, services, and markets.
- Support second-line reviews of KYC/ CDD files (QA/QC), prepare detailed reports and MI on the effectiveness of Dojo’s financial crime programme for senior stakeholders in the business.
- Assume the responsibilities of the DMLRO in their absence.
- Qualified senior compliance specialist with strong experience in the AML, ABC, and financial services space.
- Depth and breadth of experience in financial crime risk and operational compliance, with monitoring, testing, and assurance experience a plus.
- Interest in e-money and payments, ideally within merchant acquiring.
- A collaborative mindset, with the ability to build strong relationships and communicate effectively at all levels.
- Analytical mindset—able to simplify complex regulations and communicate them clearly.
- A pragmatic, commercial, and solutions-focused approach to problem-solving.
- High ethical standards and professional integrity.
- A relevant compliance or financial crime qualification (e.g., ICA Diploma in AML, ACAMS certification) is preferred.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
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What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
