PURPOSE AND SCOPE:
The Supervisor, Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the credit approval and credit collection function. The Supervisor, Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules.
- Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals
- Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff.
- Monitor the team’s collections activities; ensuring timely and accurate completion of work.
- Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues.
- Maintain assigned portfolio of accounts
- Prepare reports for management review on a routine basis.
- Participate in monthly close processes as requested.
- Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary.
- Review current processes and procedures; recommending improvements for accuracy and efficiency.
- May serve as a point of contact for customers in response to inquiries and unresolved issues.
- Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation.
- Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters.
- May serve as a liaison to cross-divisional teams.
- Assist with various projects as assigned by a direct supervisor.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May occasionally lift and/or move up to 20 pounds.
Travel may be required.
SUPERVISION:
May be responsible for the supervision of various levels of collections staff.
EDUCATION:
Bachelor’s Degree or equivalent work experience required
EXPERIENCE AND REQUIRED SKILLS:
- 2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor.
- Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred.
- Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.
- Working knowledge of automated revenue management systems preferred.
- Detail oriented with good analytical and organizational skills.
- Good interpersonal skills with the ability to work independently or in a team environment.
- Excellent oral and written communication skills to effectively communicate with all levels of management and staff.
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Bonus Eligible Positions – include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Skills Required
- Bachelor's degree or equivalent work experience
- 2–3 years of experience as a Senior Patient Account Representative in Collections, or 1–3 years of supervisory experience
- Strong computer skills with proficiency in word processing, spreadsheet, and email applications
- Detail-oriented with analytical and organizational skills
- Good interpersonal skills and ability to work independently or in a team environment
- Excellent oral and written communication skills
- Prior experience in a multi-location billing, accounting, and/or manufacturing environment
- Working knowledge of automated revenue management systems
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
