Financial Aid Operations Coordinator

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

The Financial Aid team at the Daytona Beach Campus is currently recruiting for a Financial Aid Resource Coordinator to work on-campus and assist the Associate Director of Financial Aid Operations with the coordination and configuration of the computer systems within the Financial Aid department. The Coordinator will serve as a resource regarding the technological and data needs of the University’s external constituencies. They will assist financial aid and student assistant staff with ways to maximize the use of technology to administer the various financial aid programs while improving overall student satisfaction. This position performs daily operational checks and balances to ensure that the highest level of productivity and service to the students is achieved. This includes reviewing and analyzing reports and resolving inconsistencies as needed with respect to Federal, State and Institutional aid programs. The Coordinator will also represent the University at state and regional conferences, area schools, and lending institutions, as well as will act as a liaison with high school students, parents, and administrators.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.  
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

Required Education and Qualifications:

• Associate’s degree along with at least three years of experience working in a role that deals with technology and troubleshooting issues.

Additionally, the ideal candidate should have the following skills, knowledge and abilities:

• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook.
• Prior financial aid work experience preferred,
• High volume, sophisticated computerized environment using multitude of software packages. Prior experience working with the Financial Aid Module Peoplesoft campus solutions, preferred. 
• Ability to install, configure, troubleshoot and maintain software applications and peripheral equipment used by the department. 
• Interpersonal skills necessary to deal effectively with staff, the public, and the university community; Demonstrated  strong written and verbal communication skills.
• Demonstrated analytical abilities to handle complex administrative details with experience working in a fast-paced, multi-tasking environment
• Ability to work well under pressure and with frequent interruptions of work
• Demonstrated ability to contribute to and promote a team environment.
• Will be required to work weekend/evening hours during peak periods.

Preferred Qualifications:

• Bachelor’s degree

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310228. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.