The Financial Aid Advisor is responsible for providing guidance and assistance to students and families in navigating the financial aid process. This role involves evaluating student eligibility for financial aid, advising on funding options, and ensuring compliance with federal, state, and institutional regulations. The Financial Aid Advisor plays a critical role in helping students access the resources they need to achieve their educational goals.
Pay Range: $24.00 - $27.00 per hour
Hours: 10 am - 7 pm & one Saturday per month 9am - 1 pm.
Location: Tampa, FL
What We Offer:
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered
- Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements
- Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation
- Offer guidance on budgeting, financial literacy, and loan repayment strategies
- Evaluate and process financial aid applications in accordance with federal, state, and institutional policies
- Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs
- Monitor and verify documentation for accuracy and compliance
- Stay informed about changes in federal, state, and institutional financial aid regulations
- Facilitate financial aid practices that meet compliance standards and maintain accurate records
- Prepare and submit required reports to governing agencies
- Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook
- Collaborate with other departments to support student success and resolve financial aid-related issues
- Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities
- Conduct entrance interviews and exit interviews as required by Federal regulation
- Maintain accurate records of student interactions and financial aid determinations using appropriate software systems
- Generate reports and analyze data to identify trends and improve processes
- Other duties as assigned
Education / Experience
- High School diploma (or GED) (required)
- Associate's degree in relevant field (preferred)
- Two (2) years of experience working in financial aid (preferred)
- Minimum three (3) years of customer service or sales experience (preferred)
- Minimum one (1) year performing data entry and professional customer service experience (required)
- One (1) year of experience in a proprietary online higher education environment (preferred)
- Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed
Skills
- Apply knowledge and skills to complete tasks with minimal supervision
- Identify straightforward problems and recommend potential solutions
- Communicate clearly and effectively with peers and stakeholders
- Demonstrate active listening and empathy in interactions
- Participate in presentations or facilitate small group discussions
- Manage multiple tasks in a dynamic environment
- Use productivity software and collaboration tools with confidence
- Show initiative and accountability for assigned outcomes
- Perform routine tasks and seek guidance for new situations
- Make timely decisions that keep the organization moving forward
- Apply effective and efficient processes with a focus on continuous improvement
- Build open and comfortable relationships with diverse groups
- Learn actively from both successes and failures while solving new problems
Standard Abilities
- Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
Work Environment
- Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
- This position is designated as Variable. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
- Travel Requirements
- No travel required
#LI-TH1
Skills Required
- High school diploma or GED
- Associate's degree in a relevant field
- Two years of experience working in financial aid
- Minimum three years of customer service or sales experience
- Minimum one year performing data entry and professional customer service experience
- One year of experience in a proprietary online higher education environment
- Must not currently be in default on any federal student loans or enter default while employed
Concord Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Concord and has not been reviewed or approved by Concord.
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Leave & Time Off Breadth — Offerings include generous paid time off, company holidays, and additional paid time for volunteering, with some references to year‑end office closure and summer Fridays. These time‑away policies are positioned as a meaningful strength.
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Retirement Support — A 401(k) with an employer match is highlighted as a solid component of total rewards. The match is viewed as good even if not top‑tier.
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Parental & Family Support — Paid parental leave is explicitly included in the package. This support complements broader benefits like tuition reimbursement and development opportunities.
Concord Insights
What We Do
Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content. Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.
