Finance Team Manager - Suspense COE

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

, Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

Reporting to the Finance Director in MBPS with matrix reporting to Asia Finance Transformation (AFT) and Global Finance Shared Services (GFSS), the role will support the Finance Controller of each Business Unit across the Asia Segment. Responsibilities include the following:

Responsibilities:

Act as process owner of the Suspense Account Management process for Asia region. Partner with Operations to implement Quality Control measures, governance of reporting standards such as clearing standards, write-off management, and any future set of policies applicable to suspense account management. Lead regular review of match rules to increase auto-matching rate through Manulife’s suspense account management tool (Cadency). Manage the onboarding of new business units and accounts to be managed by the Suspense Account team. Manage critical escalated issues for quick resolution and a plan of action to eliminate future issue. In collaboration with transformation teams (Finance Process & Modernization and AFT), initiate possible continues improvements to existing process and reporting. Conduct regular business reviews with Finance BU Controllers and leadership team on key business highlights, team performance, and any risks and issues requiring attention. Prepare and lead the regular review sessions with Asia Regional Controller, GFSS and AFT on suspense account management. Develop and implement effective change management actions including training when there are new BU, new account to be onboard to the suspense management team or new process to be implemented. Effectively and efficiently manage day-to-day operations of the team including team capacity and, utilization and career development. Living the Manulife Values leads the team to deliver goals and think differently on how that can be managed.

Special Projects

Special projects will arise from time to time require strong financial knowledge, analytical and organizational skills with an innovative mindset. The role will participate in Asia regional priorities and strategic projects as assigned or other Adhoc activities as required by senior management pertaining to the introduction of new services, products, and processes.

Qualifications

• University Business Degree and/or recognized accounting designation (Chartered Accountant or CPA);
• 8+ years of progressive experience in Accounting Operations background (month-end closing, journal entry posting, accounting reconciliation)
• Experience working with senior management teams (Strong stakeholder management requiring persuasion / influencing skills); relationship building and negotiation skills.
• Experience in Cadency, SAP, Oracle, Infor Lawson, General Accounting Systems or any Finance reconciliation system is an advantage.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Excellent analytical, problem-solving, and strong stakeholder management capabilities
• Strong technical accounting skills with a solid understanding of the business environment
• Advanced Excel skills and experience with database applications
• Self-starter, detail-oriented, willingness to take ownership and accountability.
• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].