Description
Position Summary:
The Finance & Sales Operations Manager provides hands-on administrative and financial coordination for the home sales process from executed contract through financing, closing, title, and move-in, ensuring transactions are accurate, compliant, and completed on time.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Manage post-sale transactions from executed contract through financing, closing, title, and move-in, tracking deadlines and resolving or escalating delays.
- Coordinate with lenders on finance files, loan conditions, approvals, documentation requests, and funding requirements.
- Prepare and coordinate closing documents, funding confirmations, title processing, and required compliance documentation.
- Maintain accurate national inventory records and prepare sales reporting for pipeline activity, pending transactions, closings, and move-ins.
- Manage homeowner warranty communications and coordinate manufacturer or vendor bill backs through documentation, follow-up, and resolution.
- Support sales administration through contract management, commission backup, licensing and compliance tracking, document collection, reporting, and organized sales files.
- Partner with Sales, Operations, Construction, Accounting, lenders, title partners, vendors, and community teams to keep transactions accurate, compliant, and moving forward.
Requirements
KEY COMPETENCIES:
- Administrative Ownership: Takes responsibility for assigned transaction files, trackers, documentation, and follow-up from executed sale through move-in.
- Financial and Document Fluency: Works confidently with loan documents, funding requirements, closing records, commissions, and sales reports while knowing when to escalate financial decisions.
- Communication and Customer Service: Communicates clearly, professionally, and promptly with buyers, lenders, vendors, sales professionals, and internal stakeholders.
- Organization and Attention to Detail: Maintains accurate records, complete transaction files, reliable trackers, and deadline-driven follow-up across multiple active sales.
- Problem Solving: Identifies missing information, conflicting data, and process delays; resolves routine issues and escalates exceptions appropriately.
EDUCATION & EXPERIENCE:
- 3+ years of experience in sales administration, transaction coordination, office operations, finance administration, loan processing, escrow/title support, or a related role preferred.
- Experience coordinating document-intensive, deadline-driven processes; exposure to consumer lending, manufactured housing, real estate closings, title, or escrow is strongly preferred.
PHYSICAL REQUIREMENTS:
- Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
- Lifting Requirements: Up to 25 lbs.
- Environmental Conditions: Extreme heat, temperature changes, noise
BENEFITS:
- Medical, Dental, Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical illness
- PTO and 11 Paid Holidays
- 401(k)
- Working in an inclusive community
- Complimentary stay at one of our resorts
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected].
Skills Required
- Administrative ownership of transaction files, trackers, documentation, and follow-up from executed sale through move-in
- Financial and document fluency with loan documents, funding requirements, closing records, commissions, and sales reports
- Strong communication and customer service skills with buyers, lenders, vendors, sales professionals, and internal stakeholders
- Exceptional organization and attention to detail; maintain accurate records and deadline-driven follow-up across multiple active sales
- Problem solving skills to identify missing information, resolve routine issues, and escalate exceptions appropriately
- 3+ years experience in sales administration, transaction coordination, office operations, finance administration, loan processing, escrow/title support, or related role
- Experience coordinating document-intensive, deadline-driven processes; exposure to consumer lending, manufactured housing, real estate closings, title, or escrow
- Ability to lift up to 25 lbs and tolerate varying environmental conditions (extreme heat, temperature changes, noise)
What We Do
SBR Management LLC operates under the Roberts Resorts & Communities brand, owning and operating manufactured-home communities and RV resorts across multiple U.S. states. Its mission is to provide quality, affordable homes in safe, private communities for families and retirees, while creating seasonal vacation and year-round destinations. Operations include community management, home sales, property maintenance, resident services, hospitality, and resort activities for more than 30,000 families nationwide.
