Provide day-to-day production support for iProc, PO, AP, CM, FA, and GL
Investigate and resolve user-reported issues related to system functionality, performance, and data integrity.
Collaborate with functional users to gather requirements and deliver technical solutions including reports, customizations, interfaces, and workflows (RICEW).
Support month-end/year-end activities and ensure timely resolution of financial close-related issues.
Create and maintain functional and technical documentation for changes and enhancements.
Troubleshoot and debug PL/SQL packages, forms, and workflows.
Perform root cause analysis and recommend preventive measures for recurring issues.
Coordinate with DBA, infrastructure teams, and Oracle Support (SRs) to resolve critical issues.
Work on Oracle patches, upgrades, and testing cycles (e.g., UAT, regression testing).
Participate in system enhancements and minor projects from requirements gathering to deployment.
Required Skills and Qualifications:
5+ years of experience with Oracle EBS R12, especially in iProcurement, Purchasing, AP, CM, FA, and GL modules.
Strong understanding of P2P and financial business processes.
Hands-on experience with Oracle Forms, Reports, PL/SQL, XML Publisher, and Oracle Workflow.
Experience in interfaces, conversions, extensions, and custom reports (RICEW).
Ability to work directly with users to gather requirements and provide support.
Familiarity with Oracle AIM or OUM methodology is a plus.
Experience with Oracle Support (SR) process and patch management.
Excellent problem-solving and communication skills.
Skills Required
- 5+ years of experience with Oracle EBS R12
- Experience with Oracle iProcurement, Purchasing, Accounts Payable, Cash Management, Fixed Assets, and General Ledger modules
- Strong understanding of procure-to-pay and financial business processes
- Hands-on experience with Oracle Forms, Reports, PL/SQL, XML Publisher, and Oracle Workflow
- Experience with interfaces, conversions, extensions, and custom reports using RICEW
- Ability to work directly with users to gather requirements and provide support
- Familiarity with Oracle AIM or OUM methodology
- Experience with Oracle Support service requests and patch management
- Excellent problem-solving and communication skills
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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