Duties & Responsibilities
Entering invoices, entering sales or support contracts, or setting up projects in the IT system of record.
Learning how to execute simple audits of such documents and ensuring the ERP system properly reflects the agreement with the customer.
Make discrete updates to accounts, projects, contracts, terms based on specific instructions
Maintain system records.
Process contract, project, and account changes and cancellations.
Process contract migrations between customers or due to legal changes.
Research account inquiries, such as billing, credits or contract/project adjustments.
Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
Respond to and resolve customer billing questions through research, interdepartmental communications, and analysis.
Audit billing data prior to billing.
Upgrade Mappings and Contract Setup.
Ensure entitlements are setup correctly for support.
Process License Transfers
Process SaaS Conversions
Knowledge, Skills & Abilities
Demonstrated ability to work both independently and within a team
Good written and verbal communication skills
Ability to be flexible, open, and responsive to ongoing industry changes
Proficient in MS Office and computer systems
Demonstrates excellent customer service
Must be professional, have great attendance, be punctual, has a positive attitude
Qualifications
1+ years applicable experience and demonstrated success/knowledge
High School Diploma or Associate degree or a related field of study preferred
#MRP
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Mariana Alexa Rodríguez PuenteTop Skills
What We Do
We’re the Digital Brains of Our Customers’ Operations
We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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