As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.
What you'll do:
In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:
- Manage a large volume of inbound and outbound emails with knowledge and efficiency.
- Provide accurate, valid and complete information to customers by using the right methods/tools
- Ensuring high levels of customer satisfaction through professional support.
- Collaborating closely with colleagues as required.
- Providing feedback to other Navan departments to improve customer service efficiency.
- Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
- Keeping records of customer interactions, transactions, comments and requests.
Your Profile:
Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field? Do you possess adaptability and excel at piecing together complex details? Are you enthusiastic about thriving in a dynamic, forward-thinking environment? If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist.
What are we looking for:
- Demonstrated proficiency in analytical work with meticulous attention to detail.
- Strong IT skills, particularly Excel with an understanding of vlookups and pivot tables.
- A background in accounting is crucial.
- A background in the travel industry, including GDS experience, is required.
- Ability to effectively organize and manage tasks independently.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Capability to maintain high performance standards in a fast-paced work environment.
Skills Required
- 3 years of experience in customer support
- Proficiency in Excel including vlookups and pivot tables
- Background in accounting
- Experience in the travel industry and GDS
- Strong verbal and written communication skills in English
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — The package includes medical, dental, and vision coverage for employees and dependents, along with mental health resources such as Headspace. Additional protections like disability and life insurance and options like FSA are described.
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Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non‑birthing parent, with family medical leave also available. Supportive amenities such as an onsite Mother’s Room and company‑sponsored family events are included.
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Leave & Time Off Breadth — Flexible/unlimited vacation and generous PTO structures are highlighted, alongside paid holidays and sick time. Bereavement leave is also offered across many locations.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
