• Manages the continuous quality and efficiency of the required service to customers
• Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
• Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
• Conducts monthly service improvement reviews and takes actions based on findings
• Communicates weekly status reports to the units.
• Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
• Ensures successful transition by assisting and supporting the transition process from KONE Units
• Makes sure that all documentation in order to execute the process is up to date (URD, process map, procedure documentation)
• Ensures original documents are stored and/or archived in line with the country specific legal requirements
• Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
• Manages and coaches personnel
• Manages all HR processes as instructed by the HR Manager
• Coordinates and defines service priorities with Team Leaders
• Sets and monitors priorities in workflow by team (Documents in Process)
• Supervises attendance and overtime requests
• Identifies skill and task related training issues of the Team Leaders
• Builds and manages an efficient and effective team culture and structure
• Responsible for optimizing team size
• Responsible for implementing KONE processes with the team leaders to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY)
• Performs other tasks allocated by the Vice President of SSC
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Experience in finance operations management
- Ability to manage and coach personnel
- Strong communication skills
- Knowledge of KONE processes and compliance
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
