Job Summary:
Working as a key member of our team, the Finance Assistant routinely collaborates with the sales team and general manager in order to maintain a high manufacturer-required CSI by maintaining an outstanding customer service delivery level within strict legal compliance and with unwavering ethics.
He/she achieves this by providing a true value-add to the closing support function of the sales life cycle. First and foremost, the ideal F&I Assistant is a superior communicator who is an expert at building customer rapport and efficiently preparing and completing sales documents.
Benefits:
- Medical- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.) This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
The following is a representative list of the duties and responsibilities associated with this position:
- Assist the Finance and sales department in day to day operations.
- Check all Booked deals for the proper and necessary paperwork before they are sent to accounting
- Complete product cancellations with customer and make sure we have all supporting documents, assist customers with follow up status on product cancellations
- Resolve and communicate with finance managers on all funding delays.
- Keep Axcessa up to date with notes on the status of each deal and funding’s
- Be tentative to finance phone calls when all finance managers are with customers
- Provide customer service in making sure customers are assisted and all questions are answered with their financing and product concerns, communicating with the finance managers as needed
- Check and follow up on outstanding and out of state tag work with our finance manager and/or Tag and Title department
- Once Tag work is completed contact customer to see if they would like to pick up the completed tag work, otherwise confirm the mailing address and mail it to customer
- Provide requested documents for Gap Claims or to customers as needed.
- Ground and purchase Lease trade in’s, ground lease turn in’s
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position for long periods of time.
- Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Environmental Conditions: Be able to work in a climate-controlled environment
Skills Required
- Superior verbal communication skills
- Customer service and rapport-building ability
- Ability to prepare and complete sales and finance paperwork accurately
- Familiarity with Axcessa or ability to update CRM/desk systems
- Ability to manage phone inquiries and assist finance managers
- Knowledge or ability to handle tag and title processes and lease trade-ins
- Ability to perform prolonged sitting and fine finger dexterity tasks
What We Do
Jenkins Auto Group is an industry-leading automotive retailer specializing in the sales and service of new and pre-owned vehicles across multiple dealerships in Florida and Georgia. Representing a wide array of automotive brands, the company provides a comprehensive range of services, including vehicle financing, warranties, genuine parts, and collision repair. They are dedicated to delivering an outstanding customer experience characterized by professionalism, integrity, and enthusiasm.
