About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.
About the role:
Join our newly established ERP Application Management organization and take ownership of business-critical Finance ERP applications supporting one of Europe's leading e-commerce businesses.
You will ensure stable, reliable and efficient ERP operations while continuously improving application quality and supporting critical Finance business processes. Working closely with Business Stakeholders, ERP Consultants and Developers, you will act as the operational owner of your applications throughout their operational lifecycle.
You'll gain hands-on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding, continuous learning and close collaboration with experienced colleagues.
About the tech stack:
Microsoft Dynamics AX 2009, Microsoft Dynamics 365, Finance ERP Applications, Application Lifecycle Management, Incident Management, Problem Management, Change Management
Job DescriptionAbout your tasks:
- Take ownership of the operational lifecycle of business-critical Finance ERP applications, ensuring reliability, maintainability and continuous improvement.
- Drive incident management, root cause analysis and problem resolution.
- Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
- Support operational readiness and solution validation for new changes and enhancements.
- Identify recurring issues and implement sustainable improvements that enhance operational excellence and long-term maintainability.
- Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.
About you:
- You have 3+ years of experience supporting or managing Finance business processes within an ERP or enterprise application environment.
- You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
- You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
- You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
- Proactive mindset with an interest in leveraging AI and automation to continuously improve application operations, support processes, and user experience.
- Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
- You are fluent in English; German is a plus.
About your benefits:
In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:
- Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
- Remote space: For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best.
- Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.
- Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
- Employee referral program: Because you know best who fits in with us, successful recommendations are rewarded with a bonus.
Skills Required
- 3+ years supporting or managing Finance business processes within an ERP or enterprise application environment
- Experience with L1/L2 application operations, incident management, problem resolution and collaborating with L3 developers
- Understanding of Application Lifecycle Management, Change Management and IT service management principles (Incident, Problem, Change)
- Strong root cause analysis and continuous improvement mindset
- Ability to build and maintain operational documentation, runbooks and knowledge articles
- Fluent in English
- Experience with Microsoft Dynamics AX 2009 or Microsoft Dynamics 365
- Experience with ITIL
- German language skills
- Interest in leveraging AI and automation to improve application operations and user experience
What We Do
As Redcare Pharmacy - formerly known as Shop Apotheke Europe - we put care at the heart of everything we do, guiding people through their health to help turn bad days into better ones. We are Europe’s people-first pharmacy. Start your #Redcareer now! Let's grow together. We are an international company that is currently active in seven countries in Europe and is growing rapidly. Our headquarters as well as on of our distribution centre are located in Sevenum in the Netherlands near the German border. Our other distribution centre is in Milan, Italy. In total, we have locations in Cologne, Berlin, Munich, Tongeren, Warsaw, Milan, Lille and Eindhoven. We are always looking for new colleagues - people who not only get involved in our international team, but who want to actively take on responsibility and who want to grow together with us as a strong partner
