Finance Director

Overview:
We're looking for a Finance Director to help understand and drive our onboarding, activation, adoption, customer success, retention, renewal, and collection efforts. Ah, but if you jump to any conclusion here and think we actually have those efforts already in any kind of sane, super smart operation already happening... You would be painfully mistaken when you took the job. It's not that you'd be building the airplane as we fly it. You would also be sourcing the parts, bringing some sanity to a couple hundred people's efforts and plans, and helping them understand the story the data is telling us, and then maybe strapped onto the plane with a square knot because that's all the guy holding the rope knew how to tie. No. You don't get an overhand knot. It's just a square knot.
The real question here is: Can you see the story the numbers tell you? If not, this job will be miserable for you. It's easy to find people who can report numbers. Hard to find people who can see the story and then see the moves the story tells us to make. We seek you. The storyteller. But more importantly, you also need to be a do-er. You'll need to see the next moves and then be able to navigate a feral squirrely company. You'll need to be a scrappy schemer.
You'll need to work well with people but also really enjoy and thrive in an environment where you're making it up as you go. You'll have to be comfortable relentlessly seeking the best outcomes and learning from your failures, as there will be a lot here. We handle millions and millions of customers' businesses and somewhere around 100 million transactions a year. It's high, high volume and about 1500 people running around trying to channel the energy. By the time we find the right person for this role, it will probably 2,000 employees and by the time you know left from right, it might be more like 2500-3000 employees so you better be drowning in corporate boringness currently and go home every day just feeling like you have to stuff yourself with 3 times as much bad food as you should have because you're so freaking depressed about drowning in your current companies soulless boring corporate bureaucracy. If you feel that. Put that second cheeseburger down and come home. Come where it matters. We're a small family-owned and operated company that competes with corporate soulless giants. Help us understand churn and renewals, efficiency on our spending, and help us keep our profit in line so we can keep our millions of customers out of harm's way. Institutional investors, Venture Capital, Private Equity, and Public companies ruin America. We stand as the last great firewall to hold the line against the corporate greed of how the system we all live in works. But it's hard. It's tough when your competitors make 1.5 billion of free cash flow every year. That should excite you. Not freak you out. We don't just screw with Corporate Giants. Executives get fired because we screw up quarters and years by providing next-level services at prices that investor-owned companies don't care to offer. We use their corporate robot brainwashed playbook against them.
Wage:
$200,000/ year
Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

Responsibilities:

• Understand our sales, onboarding, activation, adoption, customer success, retention, renewal, and collection efforts.
• Help our peoples see the story the data tells us and help craft and drive great strategies to outsmart the public companies we compete against
• You'll be responsible for hoping all over the company and bringing ideas into reality

Requirements:

• You're scrappy. You figure it out. You fix it. You don't wait for permission
• You will need to demonstrate how you will help sales, onboarding, activation, adoption, customer success, retention, renewal, and collection leaders